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T-Mobile Cell Phones in Europe with TEENS: Seeking Advice

Hello,

My family of 5 (2 parents and 3 older teens) is visiting three countries in Europe in about a month: England (London), France (Paris) and Switzerland.

It looks like our T-Mobile Plan iPhones (we have Magenta Plan) should work in Europe without needing to do any type of add-ons. However, we have teenagers who are used to unlimited data plans.

Can anyone who has teenagers comment on how well T-Mobile worked in Europe? Did you go over on data and pay exorbitant fees? Or did you set limits on phone use/data and they just had to "deal with it" (and how well did that work - meaning, how limited would their usage be)? Or did you purchase an international plan - at least temporarily?

My husband is calling T-Mobile tomorrow to get their thoughts, but I thought I'd ask here also (especially since I'm sure they'll be trying to upsell us on a new plan or something when we talk to them by phone).

Thank you.

Posted by
5683 posts

Should be a lot of info on the T- Mobile website.
Do the kids really have to have data while you all are sightseeing? Most hotels now have great free wi-fi, along with restaurants, cafes, and special spots in city centers.
My husband and I only have one cell data service on between us when we are out and about. We catch up back in the hotel.
Perhaps the kids pay for their own??! Or have a budget? Just an idea.
Good luck and safe travels.

Posted by
1141 posts

You can rent or buy a mobile hotspot with unlimited data. This worked for us on a recent trip with two teens. We didn’t do cellular at all in Europe, just WiFi. We used the Solis SkyRoam.

Posted by
6713 posts

My Magenta plan (55+, no teens) provides unlimited texting and data in Europe, but I believe the data slows down after a certain amount. That may help your teens look up and see what's around them more often. ;-)

The only real difference from US is that voice calls in Europe are 25 cents a minute, which adds up. But I can buy for unlimited calling for $5 a day, on a daily basis. So if I expect to be talking more than 20 minutes in a day I can pay $5 to lower the per-minute cost.

Posted by
292 posts

Definitely take advantage of free wifi in the hotels to limit the amount of data usage at that time especially if they are using it to stream video which is where the data usage will be highest. Also being teens they are unlikely to be calling, but if they do be sure they are using wifi calling to avoid per minute calling charges from TMobile. I have the TMobile plan and found it to be very helpful and reliable in Europe, especially for things like navigating, online tickets, online searches, and emails/texting. There is a lot of helpful info on the TMobile site about international usage.

Posted by
1194 posts

I have the Magenta Plan and have used it for years in Europe and Asia. My last trip to Japan, March this year, was the first time I ran into any "problem". I'd been using data quite a bit to send texts and pictures to my husband in "real time" as I traveled. I got a warning message that I had used about 2/3's of the allotted amount of 5G data, and could purchase more if I wanted. I didn't really want to buy anything more and just changed my usage patterns to using the hotel WIFI for the photo sharing. Finished the trip easily without running out of the Magenta included allotment.

Teens - hah! I personally would set rules - use WIFI - and remind them that I was footing the bill for a nice vacation. If they want their own international plan, they can pay. But, each family is different!!

I'd be interested in your solution. I'm traveling soon with an adult family member who is on my plan. We've talked about monitoring our usage as I'm not sure how the data may be impacted with two of us vs my usual solo travel.

Posted by
2020 posts

I have Not found the TMobile site on international usage to be very helpful. Does anyone have a direct link to where you obtained the best information on it? I tried yesterday and there is a new plan which was what they seemed to only talk about. I have the Magenta Max 55 plan and I have heard there has been an increase to 5 G, but can't locate it.

Posted by
7228 posts

As Dick stated, the Magenta plan comes with unlimited data at 2G speeds (256kbps). It’s slow, but fine for email, FB, etc. We mostly use our hotel’s WiFi and are seldom online when sightseeing. Texts are free and we seldom make calls. We’ve had more coverage problems with T-Mobile in the states than in Europe. The first time you turn on your phone in a new country you’ll receive a text message what the free speed is.

@laurie Beth - when we were in Germany earlier this month, we did have 5G speeds, but every other country (France, Belgium, Luxembourg) was 2G speeds.

Posted by
541 posts

We have had t-Mobile for years. It is slower in Europe than what we have at home, but my kids jused wifi where they or we were staying. The speeds were fast enough to text and snapchat with their friends when they were out, but not to watch YouTube or whatever - not that they were trying to do much of that anyway in Europe. We never had to buy any kind of supplement to our plan - international data has always been included, and worked well, wherever we've traveled.

Posted by
4088 posts

Make it a real educational expedition for those older teens and turn off their phones. Exploring on their own, cut off from the Internet, could open their eyes to the real world.

Posted by
2777 posts

Plenty of good advice here, the only thing I would add is that everyone, including each teen, should reset the data counter on their phones on arrival in Europe, and set a reminder at whatever level is appropriate to clue them in they've gone that far. Also make sure to evaluate the data gobbling apps on their phones (games, probably), including anything that live syncs in the background/iCloud. Encourage them to turn those off during time out sightseeing. I think (but am not sure) that iMessage works overseas without extra charge, but that's something you will want to verify.

Posted by
2421 posts

hey hey PartyOfFive
WOW, friends went to europe last year with their teenagers and wanted to faint when they got back and saw phone bill.
make sure the teens understand the whole issue about phones & data, cost of calls, 256kpbs split 5 ways. plus dad gets all the info to tell them. are your countries covered in the plan?
like the comment from southam, enjoy & explore going on an expensive adventure not being connected to their phones. set big time limits that they have to deal with or keep their phones with you till in hotel/apt in evening with WIFI.
sounding like the choir but safer than sorry, truth hurts
aloha

Posted by
159 posts

Our family has the T-mobile Magenta plan. My teen had plenty of data in France last summer and Japan this past May. She used wifi when available (air b&b, hotels, cafes, museums, etc). Our Plan B was to buy more data if needed while we traveling as someone else suggested (easily done on t-mobile website), but we never needed it.

Posted by
27 posts

This is great information! Thank you all. My teens will (should) be fine going mostly "phoneless" on our touring days, but at night and on our long days of travel (Eurostar London to Paris; TGV Paris to Switzerland; Zurich Airport, etc), I want them to be able to relax and re-connect with friends, since that's so important for that age group. And I want them to enjoy trips with their parents, which they're more apt to do if they don't feel punished with 6-hour train rides in which they have no phone. It does look like they can text (no photos/videos) freely.

But you all made me wonder how often we'll have access to wifi. All our lodging has it (whether it's decent wifi remains to be seen - some hotels in the US for example have terribly slow wifi). In addition, it looks like the Eurostar and high-speed trains offer it. And the Zurich Airport seems to have it as well, although it looks somewhat difficult to access.

I appreciate the reminders about turning off data or shutting off auto-syncing, etc. My biggest concern is that we all avoid doing things that we think use data and then not realize our phones were automatically using data constantly and come home to an enormous phone bill. I also wonder if data is used if my kids' friends continue to send them photos/videos, etc, while we're out during the day. My husband especially has been poring over T-Mobile's website and our phone data usage to try to figure out the key offenders (one child primarily), but it's not easy!

A mobile hotspot is an interesting idea, but logistically looks difficult since we'll be moving cities, etc. If anyone else has thoughts on the logistics of that, we're open to it. We may add an international, higher speed plan to my husband's phone only, just to ensure that we can always use Google Maps, etc., when we're out.

You've all definitely given me some helpful information, including about T-Mobile specifically and just general information that I hadn't considered. Thank you.

Posted by
1194 posts

The above poster is correct in my experience. I have "roamed" for weeks in Asia and Europe with no consequence. The only extra charge I have ever seen with TMobile Magenta is for phone calls back to the States. It (stupidly on my part) didn't occur to me that calls to someone on my family plan were still long distance - free in the US, not free from Australia. The bill was minimal in any case.

I use Skype to make distance phone calls. That's probably getting "old school" now with Google Fi and other options. I've just used Skype for over 10 years and see no need to change my habits. (There are enough other travel habits that require changes!)

Have you decided what will work best for your family by way of purchasing Tube tickets? An option like contactless credit card or ApplePay may be easier than Oyster cards that need to be loaded and monitored. But, that is another discussion.