(A note from our Product Manager — Thanks to all who have taken time to become part of this conversation. Of the tens of thousands of travel items purchased from us each year, it is true that some items have a hidden defect when they are sold. It is the nature of manufacturing...no matter where in the world it is done or by whom. That is why we have our product warranty in place. Our no-nonsense policy is simple enough...if there is a defect, we'll repair or replace the product. On average, across our entire product line the incidence of defect is consistently at or below 2% of items sold. Of the two products specifically mentioned here, the rate of defect is 1.5% for our Convertible Carry-On and far less than 1% for our Moneybelt. In addressing the redesign of our bag last year, it is true that some material changes were made. These changes were made because newer materials became available in the years since the previous version of the products was first introduced. These newer materials were seen as being in keeping with our mission to provide low cost, durable, and light weight bags and were hand-selected by highly qualified sourcing professionals. We stand behind all of our products.)
Has anyone had problems with their RS bag zipper breaking? My husband was very disappointed when on the first trip, his brand new RS bag's zipper broke. He called the bag a "piece of junk" and vowed to never invest in another.
The remainder of the bags were from Ebags and I must say, the construction of these bags (much cheaper than Rick's) is definitely better. Thanks to the people who recommended Ebags weekender.
I will be writing RS to complain and also about his moneybelt. Another waste of time as hubby calls it. The belt broke. I think someone else had mentioned this about hers. Rick obviously needs to change the company he's dealing with or maybe invest in better material?