Reliability of Booking.com

Very reliable based on personal experience. Sometimes the rate is better than available with a hotel directly even after mentioning the better rate....irrational, but OK.

Sure, have used them a number of times with no problems.

I've used them for years all over the US and Europe, have never had a problem with any bookings. I like getting the instant confirmation and have always had those emails in hand when arriving at the hotels just in case but have never needed them. When I first started using them for Europe I was a little nervous so after getting the booking.com confirmation I also emailed the hotel directly and confirmed that they had the reservation recorded - they always did. I have no worries using them anymore.

It's one of the largest hotel booking sites on the internet. It's based in Amsterdam and owned by the US company Priceline.

We use it often both for accommodations in the U.S and abroad (all 7 hotels in Europe last year) and have never had a problem. Very reliable.

I used booking.com for 2-1/2 months of travel last year in Germany, Slovenia, Croatia, Serbia, Romania, Bulgaria and Montenegro. Nearly all bookings were just 24 to 36 hours in advance. Not a problem anywhere. I stayed in some small places (B&Bs, stand-alone apartments) that required being met by the owner. Booking.com passed messages on to the owners expeditiously.

I have booked hundreds of hotels with booking.com, had one problem and they handled it immediately by phone, and followed up later.

Reliable? Reliably bad.

I'm not saying that they are not a safe place to book, but my research indicates booking websites are not a good option, economically. However, of the booking websites, Booking.com seems to be the best. It's just that booking websites, in general, are not a good option.

For hotels that are very expensive, they seem to offer lower than "rack" rates (the highest rate that a hotel will charge), but for a lot of less expensive hotels, you can find better rates at the hotel than through any booking website. Booking websites contract with hotels to be listed. I always thought that the contract prevented the hotel from offering a lower rate than that shown on the booking website. However, there are tricks that hotels can use to charge you less for booking online.

Several times, I've gone to the hotel's website and found a package deal that made the room by itself less expensive. One time, the hotel offered a package deal with Halb Pension that was for the same price/day as the booking website offered without meals. When you subtracted the cost of the meals, the room was less per night than any booking website showed. In another case, a hotel in a spa town in the Black Forest offered a package deal including Spa entrance. When you subtracted what you would have to pay for the spa if you booked through a booking website, the room deal from the hotel was less than anything the booking website offered. In both cases, the room in the package saved about 25%.

In the case of the spa hotel, they are currently offering, on the hotel website, exactly the same thing that Booking.com offers for 102€, for 96€, both including taxes and breakfast.

In another case, the booking website shows multiple rooms available at the price of the most expensive room (1) shown on their website. Or the hotel might offer on the booking website only their most expensive rooms. You can get a less expensive room, maybe without a balcony, for less on the hotel's website.

In one more case, I found exactly the same price on both the hotels website AND a booking website, but the hotel included breakfast in the price, and the booking website did not. The booking website said breakfast was an extra 9€/P.

Only once have I ever found a room I wanted that was more expensive (by 1€) booking through the hotel than with a booking website.

But the biggest difference, I have found, is that most hotels don't contract with a booking website because they won't pay the 15% commission that the booking site takes, so they are not listed on any booking website. Time after time, I've found 2 to 3 times as many places offered on a town's website vs what are available from booking websites, and the extra places on the town's website are the less expensive half or 2/3rds of the places in town. True, they might not be 5* hotels with 24 hour room service and heated towel racks, but I don't demand those things. Most of the 50 or so places I've stayed in over the last 15 years have not been listed on booking websites, and I have never had a bad experience.

Used many times throughout Europe. Never a problem.

Between them and Trip Advisor I'll take booking.com any day, never TA. True, there have been times when I called up the hotel in Germany, was told the rate for the single. Then I looked at booking .com and found a rate lower than that offered by the hotel...a pleasant surprise. It does not happen very often but still it takes place.

The converse is also true, found a rate on booking.com, seemed good enough, checked with the hotel website, where the rate was even lower for the same two days.... also a pleasant surprise. On reliability...good, never had any problems with them, above all as respects to cancellation.

I use them a lot. Most of our trips are 3 -4 weeks long and include staying at several different places. I like having all my reservations on one list in my computer. I also like instant confirmation and easy cancellation. I occasionally check prices on hotel websites and have found little or no difference from those on booking.com.

I have used this site in the States and never had a problem, got a great deal one time on a newer hotel in the Midwest.

I don't use websites like these for booking generally. I like to do business directly with the property I want to book. But I was curious. I just booked a room at the Hilton Frankfurt airport for January 22nd. I booked directly with Hilton for $105. I just went onto Booking.com two minutes ago and priced a room for the same day. It was offered at $191.

I use both booking.com and hotels.com. I've never had a problem. It's a convenience I would not want to do without.

I have used them for years.. not exclusively.. but I check rates and book either directly with hotel or through booking.com.
I found one hotel not far from where I live.. the rate on booking.com was lower.. but I phoned hotel and asked if they would meet or beat that rate.. they said they couldn't. So.. I said thanks,,hung up and booked on booking.com.

I like using them for some smaller hotels in Europe where the owners English sucks too.. its just easier. Did that this year for Naxos.

I love a certain hotel in London.. but they are terrible at replying to emails.. drives me nuts.. they go a week in between replies.. they are small, family run.. and the families first language is not English so they wait to reply to emails when a staff member is on shift to reply to emails.. I wish they would register on booking.com.. lol

Booking.com is fine. The only thing you want to make sure of is that you are getting the type of room you want. Sometimes, they will book either a standard double or single without preference to smoking or non-smoking, type of bed, etc.

" I occasionally check prices on hotel websites and have found little or no difference from those on booking.com."

Again, it's not the prices on Booking.com vs the hotel website, it's the prices not on Booking.com.

Like Pat, we don't use booking.com exclusively. Sometimes I do book directly with a hotel via phone or their own website if they can offer a better rate. The trick is making sure that the price is for a comparable room, if that's important to you, and that ALL extra fees have been added into the total.

Never had an issue. I don't use them all that often, but they are great for finding smaller properties. Sometimes, I will look on there, find a hotel, and then see if that place has its own website. If it does, I prefer to book through the hotel directly. But booking.com is a good way to find places and to read reviews. A lot of times, places don't have their own site so I book on booking.com and it works well.

We used them last fall for bookings in Prague,CK, and Berlin. I always check the hotel website first but in my cases,I got a better rate on Booking.com.

I also use them frequently as I like having all my hotels in one place in case of changes or cancellations. It is a matter of convenience and since I don't have a ton of time to devote to all the planning, it is a convenience I am happy to pay a little more for (however, that is rarely the case). If hotels did give a lower rate over the phone all the time, booking.com would soon be out of business.

Easy to compare other hotels that are in the area...

" I booked directly with Hilton for $105. "

Valerie, you lucked into a heck of a deal. I just went and checked that date (Jan 22) on the hotel's own website and the cheapest room was €169 ($190), which was the same as booking.com. So, I guess even if the hotel's website says one amount it pays to call or email them directly rather than book through their website.

@Nancy - I know. I had been tracking prices for awhile when that one popped up. In the middle of the booking process, I opened another screen...not Booking.com, but TripAdvisor, just to check their prices, and they were in the $180s at the exact same moment I was booking that $105 room. Bizarre, but lucky for me.

I just randomly tried to book New Year's Eve at the Frankfurt Hilton. Booking.com gave me $124. Directly from Hilton it was $94.

And now you've got me really curious. So I just tried to book the Murano Hotel in Tacoma, directly from the website and then on Booking.com. Prices were identical. But then I went to the Edgewater in Seattle. November 15th booking was $262 with my AAA discount on the hotel's website. It was $309 on Booking.com.

Booking.com gave me $124. Directly from Hilton it was $94.

I would make absolutely sure that both rates include all taxes and you're not comparing a total rate with a base rate (exclusive of taxes).

Re: the prior post, you should realize that booking.com does not honor AAA or other discounts, hotel loyalty programs, etc. so trying to compare one of those fares on the hotel site with booking.com can yield results like the one you got because it's not an apples-to-apples comparison. There are people, like me, that can't take advantage of any hotel discounts (government rate, AARP rate, etc) so booking.com's genious dicount (if you use it as much as I do - more than 40-50 bookings by now) trumps any hotel rate I can get on the hotel's website. I check a variety of sources and typically find a lower rate on booking.com. I realize that I have to give up some certainty for a better rate, and I'm ok with that.

As to the reliability question, I would strongly caution everyone to read the fine print with every booking and not gloss over it. People who tend to get burned with booking.com are the ones who (for example) didn't see that the hotel actually requires a cash payment and the credit card they used on booking.com was just to hold the room. There are other caveats too (regarding when and if you can cancel, whether breakfast is or is not included, etc), so always read the fine print. I've had one incident where a hotel did not honor the rate on booking and attempted to charge a cash City tax on top of the rate (which was supposed to include the City tax per the booking agreement). I didn't have time to argue with the proprietor, but I did go back to booking and explain what happened and asked for a credit (of the City tax) to my account. I received the credit shortly. So, yes, I 'm very pleased with booking.com and glad it's out there. It's helped me countless times, although mostly for US hotel rooms.

Valerie, as far as I know booking.com does not give you AAA discount rates so you can't compare a discount rate on a hotel's website with booking.com rate. The same goes for if you use hotel points to lower your rate on the hotel website, you can't do that on booking.com either. Yes, sometimes the rate is higher on booking. com and sometimes it's not. Usually it's within a couple of $$ and sometimes when booking directly with the hotel you can get perks such as room upgrades, free breakfast, etc. You don't get those on booking.com so it's important to explore all options.

The OP was asking about the reliability of booking.com as a 3rd party booking site for hotels, not necessarily about the prices on booking.com compared to hotel websites.

While I occasionally book directly with a hotel, more and more often I use booking.com in France. And I've never had a problem. And the rates I've reserved at on booking.com have always been less than or the same as the hotel's web site.

Excellent summary, Kaeleku (you should replace the NYT Travel writer Stephanie Rosenbloom - she pales compared to Seth Kugel). For me, the top 3 pros of booking.com are 1) one-stop user-friendly shop that saves a lot of time...very easy to compare, very easy to book, and easy to cancel and get the appropriate written confirmation on the spot, 2) ability to see reviews from people who stayed there, and 3) allows for apple-to-apples comparisons in one format - the total rate - that is shown clearly before you click "book". There is a wide variability in the way pricing information is shown across various sites. For many, you don't know you're actually seeing the base rates and only find out the total rate after getting through several information screens where you've spent a lot of time inputting your information. I personally don't like to wire a down payment for apartments/lodging ahead of time or fill in "requests" and then wait for an answer, and booking.com has fairly little/none of these types of accommodations on its site (this is different than pre-payment on a credit card).

Obviously places which are smaller, have negligible advertising costs, and where you pay in cash are going to be the cheapest...and these places are also disproportionately not on booking.com. But just because they're not paying booking.com to get the word out about them, they still have to pay for (I would argue) an inferior web-based reservation infrastructure that may be harder for others to find and use (more clumsy, less sophisticated). With Google getting more intensively into the trip planning/booking landscape, I'm willing to bet it will be harder and harder to find more obscure places on a Google search, since Google will elevate listings of partners to the top of its search results.

With all that said, it's worth comparing booking.com against other sources each time you book (provided it doesn't eat up too much time). All things being equal, it's easier not to deal with a middleman for anything unless that middleman's services provide value to you. While I find value in booking.com, I still wouldn't want it to capture more of the market than it already has. There should be room for alternate reservation channels for the other 50% of the market.

"But just because they [places which are smaller, and where you pay in cash] are not paying booking.com to get the word out about them, they still have to pay for an inferior web-based reservation infrastructure that may be harder for others to find and use."

I stayed in a private home in a small town near Cochem on the Mosel. I looked for a website for that town and found, instead, a single website for a lot of towns in that area. Part of that website was a reservation service, but the website also had a list of places with URLs and email addresses so people could contact the property without going through the reservations system. That's how I booked there.

While I was there, I had a discussion with my host about the booking system. The website was a joint effort of the tourist offices in the towns. He said those that wanted the website to book for them (like would be done on Booking.com) had to pay a fee of 15% (like with Booking.com), but to just be listed on the site with a URL and email address cost 50€ per year, and he had to spend two weekend days a year working in the tourist office in his town. So he wasn't paying very much.

I suspect that, unlike Americans, the Germans know about and widely use town websites, so only being listed there is not as big a disadvantage as you might imagine.

I also suspect that for a lot of these small properties, the variable costs (breakfast and cleaning towels and linen) for someone staying there are more than 85% of the rate, so if they paid 15% for booking, they'd lose money.

Part of that website was a reservation service, but the website also had a list of places with URL and email addresses so people could contact the property without going through the reservations system.

How does the hotel discretely nudge or signal to a person to select the option which is more time-intensive for them but cheaper (i.e. to e-mail vs. just booking through a reservation system)? Language on the website that has a disclaimer stating that a person could get a better rate by calling/e-mailing would be one signal (but it goes against the interest of the town site, which wants to recover money spent on the reservation infrastructure). People would generally use a reservation system if they see one absent of other cues, unless they see a clear benefit of taking an alternate option.

Lee, I totally get your point. If I was running a B&B, I would try the least-cost method of advertising first and then monitoring vacancies to ensure the least-cost method is adequate. If you can fill the rooms without resorting to high fees and using a cheaper or subsidized infrastructure (like town websites), that's preferable...it's a win-win for the B&B and the town which gets the local taxes. If the hotel wants to take a risk on the good will of someone without asking for a credit card to guarantee the room through a secure site, then that's their choice - but there may be a cost to doing that (some people are just conditioned to use reservation systems and prefer them).

I think competitive pressure and wanting to maximize full rooms is what turns small places to booking and other third-party middlemen. Is there a source for the 15% commission? I don't think anyone has privy to contracts between booking.com and hotels. The hotels can say what they want in protest but I suspect there are multiple tiered contracts with various clauses based on the property type, and not a flat 15% fee.

Hotels that are paying a commission to be listed simply write that cost off of their taxes as a marketing cost. It is a win-win situation.
Hotels in Germany are not just catering to English and German speakers. People are here from all over the world. Expecting them to visit a town website that often is not in English, let alone in Spanish, French, Russian, etc. to find a hotel doesn't work very well.

Keeping your property as fully occupied as possible is the name of the game in the hospitality industry. One makes no money with empty rooms. I would rather pay a small commission and have a high occupancy rate, then wait around for someone to just find me by chance. I will have written off that fee on my taxes and may have made up for it with upgrades, or extras. Perhaps I have a cafe, a restaurant, a gift shop, or a nice bar where my guests can spend their money when they stay overnight at my hotel. Imagine that room costs 100€ per night. I pay HRS 15 € and I have made 85 €. This is still a profit and not a loss. Most city websites charge a 10% commission to be listed too. Please do not compare a small town website with a city website.

Making huge generalizations about Booking.com, HRS.com, Hotel.com etc. based on one conversation with one property owner with a tiny property in a tiny town makes no sense at all.

Having worked in the hospitality business, I do know what I am talking about and am basing my comments on a lot of research as well as experience.

I have analyzed dozens of towns with town website listings and Booking.com listings, and the town websites have almost always included a far larger number of listings than those on booking websites, and these are almost always the less expensive properties.

In Munich, which has been taken over by your favorite, HRS, most of the places often recommended on this website, Blauer Bock, Viktualien Markt, Lindner, Münchnerkindl, and Unland, are not even shown on the HRS booking website. Royal is shown, but it is more expensive on the Munich (HRS) booking website than it is on the hotel's own website.

I've used this system for 15 years, and many times I have gone back and compared what I actually spent with what I would have spent with a booking website, and I have consistently saved about a third vs using a booking website. That is indisputable. Sometimes the booking websites didn't even have a place in the town where I wanted to stay and suggested a place miles away.

Now, some people argue that they use the booking websites for convenience and are willing to pay the additional cost to avoid planning. I won't argue with these people except to say, "convenience has it's price." I'm willing to spend a few more hours to same money.

I used them to book a London and Paris Hotel after HOURS of research. I had the option to cancel quite close to the arrival date with no penalty, and I couldn't find comparable for the price or accommodation. I also checked back later to see if they were offering a cheaper price or if the hotel itself was. In both cases my initial booking with booking.com was the best price. Also, immediately after booking, both hotel's contacted me directly and I had direct access phone numbers as well.

Since I had booked so far in advance, the credit card I would be using was going to be different than the one we initially booked with due to a breach at my bank. I contacted both hotels directly about 90 days before arrival and verified that this would not be a problem and they both assured me it would not. About a week before departure, I was checking my reservations and found that one of the hotels had canceled the reservation. I went into absolute panic mode.....I had made the reservation 5 months in advance AND had a confirmation email from the hotel that charging a different card upon arrival would not be a problem. I immediately called Booking.com and got hold a nice operator, explained my predicament, and she went to work immediately. She kept me on hold while she contacted the property and resolved the problem, re-instating the booking. The property had tried to confirm the credit card (that I told them was not usable) and unable to do so, automatically cancelled the reservation (good thing I was checking). Booking.com then resent a link that I was to use to add the new card, and called back withing 15 mins to verify that all had gone through and that I had received the new confirmation number. It was all a huge mis-understanding, and luckily the hotel was able to re-instate my reservation at the same rate which was a good thing because the property was superb. After that experience, the level of professionalism and immediate response by Booking.com I am convinced this is a straight-up company and I would NOT hesitate to use them for future arrangements. To be fare, It is better to try and reserve these properties directly, but in a major metropolitan market like London or Paris it was nice knowing someone had my back if there were problems with the booking.

How does using a booking service detract from planning? It's part of the planning. I like going to one site, hit "my bookings", and my entire calendar shows up (except for places I return to and book directly). I also get a note if I have double-booked.

If I find a place that I want to return to, I always ask if the hotelier would rather I book directly, or if they want a review on the booking site after my stay.

Speaking of reviews, a property's own site would spend a lot of time updating reviews, and need a system for obtaining reviews. Some small properties don't have the time to do this.

As for convincing people to spend more money than they have to, everybody's "have to" is different. I don't "have" time to spend looking at hundreds of hotel sites for 20-30 different reservations, then organizing them all.

In only three cities (Paris, Venezia and Roma) have I ever spent more than $100 per night, which is the upper end of my accommodations budget; I find tons of listings for $50-100/night on booking.com, so I am happy with that.

Edit: The OP's question was whether booking.com was reliable; the concensus is that it is reliable. The question was not about the various pros and cons of using a booking website, so we have strayed a bit...

Another plus to booking.com when making reservations abroad is that it's not unusual for smaller hotels not to have 24/7 desk/reservation service. The website allows me to book at my convenience, regardless of time difference, and know immediately that we have a room - and a record of that transaction - without waiting for someone to get back to me. The cost of being listed on the site may be less than paying someone to be available 24/7 to handle requests/fill rooms? Just noodling…

BTW, Booking.com stepped in for us when we had a problem with a property we'd reserved through the site. The owner kept sending me emails saying we hadn't responded to his request for info needed to confirm, and I had; multiple times. Frustrated, clock ticking, and worried that we wouldn't have our apartment upon arrival, I sent a note to booking - who responded immediately stating they'd contact him themselves. Had another note that same day that THEY were having trouble connecting as well but would keep trying, and a final note confirming that they'd reached him and all was well; an email to me from the owner stating that he had what he needed arrived shortly after. Anyway, great service the only time we've hit a snag.

I'm puzzled by those who say that you'll pay more using Booking.com (or whatever booking web site). That simply hasn't been my experience. If it was the case, I probably wouldn't be using Booking.com.

I have never used Booking.Com So I ask the question. If I book a hotel reservation thru Booking.Com and when I arrive at the Hotel there is an issue with my reservation, Who(m) do I contact ?

You can do what I did. After you get the booking.com confirmation, just email the hotel directly to verify the reservation. Every time I did this, the hotel confirmed by email. Keep the email response from the hotel. If you have confirmation from the hotel there should be no issue. If there is still an issue then it's the hotel's responsibility to make it right. I've never had to contact booking.com to resolve any issues in over 50 bookings, but from reading others' comments they've usually been very helpful.

Joel, this happened to me twice but I didn't consider it a problem, the overfilled hotel where I had the reservation directed me to a sister property (an upgrade in both cases).

If necessary, I would have contacted booking.com's 800 number and they would have resolved it right away (happened one time, with an absent hotelier when I arrived - they straightened it out within 10 minutes).

The best method is to do both, ie check with the hotel website and also booking . com. I've had it where the hotel website stated 45 Euro for a single (EZ) in Germany; booking .com offered a promo of 42 Euro for the same dates I wanted, an on-line only offer. Instead of booking through the hotel/Pension's website, assuming that is possible with that establishment, I prefer call them up directly, maybe you can charm them into giving you a rate even better (not likely) or get the same room if this time is a repeat visit, engage in some conversation, etc.

Hi Lee and all...I love to use Booking.com, due to the quick confirmation and easy cancellation. However, I JUST had to make a reservation, and Lee is so right. The pricing might be comparable,, but the availability of the rooms may not be complete. I just went to Booking, and then to the hotel website, and a great room came up with a difference of 400 euro for 3 nights, in my favor. Does not always occur, but worth noting. And, yes, I have found them reliable...and the reviews are spot on. Just so happens in this case the hotel was better.

I really like booking.com (BDC) for the hotel reviews/ratings. I also check hotel reviews/ratings on Trip Advisor (TA). If both BDC and TA rate a hotel very highly, and there are ample (i.e., I like to see an n=50 at least) reviews supporting it, then I feel pretty confident about staying there. Typically, I then proceed to book the room on BDC. In all instances, the hotel has sent a confirmatory email. So far, I have booked hotels in Vienna, Salzburg, Berlin, Florence, Milan, Turin, and Prague using BDC and have never had a bad experience.

"I'm puzzled by those who say that you'll pay more using Booking.com (or whatever booking web site). That simply hasn't been my experience."

Robert, I'm not trying to be insulting, but you really need broader experience. I'm not saying you will (always) pay more using Booking.com (for the same property); but you will save by using other methods to find your properties.

Major properties don't want to be bothered with booking, so they show very high "rack" rates on their websites and let 3rd party website do the booking for them, at a seeming discount. Therefore, you might find big savings by booking expensive properties with someone like BDC. I avoid expensive properties. As Rick once said, "the more you spend the bigger the wall you build between you and what you came to experience". I like that wall to be as small as possible.

The less expensive places, those that often list on town websites as well as 3rd parties websites, have tricks to offer you less cost if you don't use the 3rd party. On my last trip, I spent seven nights in four places that I found on town websites, which were also listed on BDC. Two were exactly the same price as on BDC. One was 6€ less per night because the price on BDC was the price for the largest room. Although the property only had one room at that price, BDC often says "only three left at this price". The room I booked directly was a little smaller (didn't have room for a couch) and less than what BDC offered. The last property saved me about 15%. They offered a package deal on their website that you could not find on BDC. It included admission to the spa in town. Had I booked with BDC, I would have had to pay extra for the spa; I saved that much by booking direct.

BUT, the other six nights were at places I found 1) on a town website, or 2) from recommendations on this site. In the first case, I saved 20% by not using BDC. In the second case, in Munich, I booked 4 nights in the inner city, two blocks from the pedestrian street, with ensuite bathroom, for 80€/nt double. The only places BDC could offer me were slightly less but outside town. One had the bathroom down the hall.

So, Robert, I hope I have put aside your puzzlement. I think that, in most cases, if you look at someplace on BDC, both booked through them and booked directly, you won't find much difference in price, but BDC only lists the most expensive places, so your big savings comes from finding places they don't book.

Michael, one of those opinions is yours.

On reliability: I've used Booking.com at least one hundred times. No problems with almost all reservations. Twice I was charged for a room even tho I had cancelled within the time allowed. The first time I was informed by BDC that that was the hotel's policy, even tho I could never find proof in their literature. The second time I was charged for three nights that had been cancelled I contacted BDC and they tried several times to get me a refund. I decided to contact the credit card company; they handled it and got me my refund.

I have used Booking.com for my hotel reservations almost exclusively for the past couple of years - about 25 hotels, all as advertised. I used to utilize hotels.com, but I had a problem with a hotel in Leon Spain and it took them over a year to resolve it - and without much satisfaction as far as I was concerned. I have never gone back to them.

Lee, you clearly don't know much about what you can find on Booking.com, at least in France, based on your statement that they only list the more expensive places. On my upcoming trip to rural France I booked one night in a small (5 rooms) hotel at 66 euros, and one night at a one bedroom house (entire house) with a chateau view for 70 euros. It would be tough to beat that. I have been traveling to France for 30 years, and have used pretty much every type of method to book accommodations. I rarely stay at hotels, since we mostly book houses by the week, but I find Booking.com to be a very useful way to book a hotel room. When I find a hotel that I can book directly, that's great, but smaller hotels often don't have the greatest reservation systems. For example, the place we're staying in next week in Bordeaux was reserved directly by email, since I've stayed there before and they know who I am. But if you try using their web site reservation system, a warning message pops up which indicates your computer is in big danger.