Hello. I purchased some amber jewelry at House of Amber in Copenhagen. They gave me a stamped receipt to show at the airport to get a refund of our significant VAT tax paid. I went to the blue customs office at FCO (Rome) as it was our departure point back to the States, as Copenhagen would not do it since it was not our last destination.
The FCO office would not refund the tax in person, but they stamped the receipt and told me to use the Planet box that was next to the customs office. So, I filled out the Planet form, took a picture of the receipts from House of Amber, and the completed Planet form, and picture of me putting the envelope in the Planet box.
After several weeks, I emailed the Planet customer service per the email address on the envelope picture I took. They did get back to me and said they found my receipt but could not find the credit card number that they would refund the VAT tax to, and to send the CC numbers in pieces in separate emails.
That sounded fishy, but it was from the "official" planet email address, and I had used a card I used only for that trip, so if it was hacked through my sending them the number in pieces, it would be easy to close down. So, I did.
Well, I never got the VAT tax refunded. Have kept checking with them via the email address [email protected] and they continue to reply that they cannot find the credit card.
Is this a scam? How do I get my VAT tax back? I pressed the Rome customs agent as to why he wouldn't just refund me right there, as he had with the person right before me. He just said it was because it was from Denmark and I had to use the Planet box.
???
Thanks!