Hello everyone,
After we had received many reports over the last 2+ years about the difficulty in viewing all info on a topic on a mobile device (how many of you figured out that you could swipe sideways to see it all?), we changed the view for mobile devices to present it all in a box that fits on your screen instead of a line.
Clearly, this change is not well received. I've reverted changes before and I'll do it again if it's the right decision. What I understand with clarity is that the box takes up too much vertical space and requires you to scroll too much. There are, however, some aspects I'm not understanding and I'm hoping for some clarification.
"I do agree, however, that giving a "full site" option is de rigueur." "if you are going to have your site auto-detect a user's browser and present a mobile view it is standard practice to provide a link to the non-mobile view."
Our website is built to be "responsive" and not to have a "mobile view" and "desktop view." If you have a website that has a mobile view that gives a link to allow for the desktop view, that website typically shows less information in the mobile view. Sometimes, these are even two separate websites that you're moving between. You click for the desktop view to get the full info. Our website is responsive and display is determined by the width of your screen. For mobile devices, we still show the full information made available on any given page. In fact, this change allows you to see more information on mobile as the problem was that some of the info was getting cut off from view. Thus, there is no "full site" option because you are viewing the full site.
The next comments really confused me and I wonder if yosemite1 or anyone else experiencing this can help explain. "It is much more difficult to determine what the topics are about when you only see the header. I don't want to click on each header to see if it is a topic that I am interested in."
When in a section of our forum that lists all the topics available for viewing (the only type of web page affected by our changes), we've only ever given the title of a topic ("header"?) plus supporting info like the author, time stamp, number of posts, etc. We've never given previews of the content within a topic from these pages. You've always had to click the title of a topic to see the OP's post and the replies. Can anyone give more info or perhaps email me a screenshot?
"I tried to edit my posting on my iPhone that I made from my iPad and there was no edit button."
You might make sure that you are logged in. It is expected behavior to not see the "edit" button when not logged in and we haven't made any changes to these pages.
Possible solutions:
- Completely revert the changes.
- Adjust the screen width at which the new view is seen so that iPads only see the "desktop" view. Aka, phones keep the new view so that info is not cut off for those users.
- Try and make adjustments to the new view so that it requires less vertical space (e.g. make the text smaller below the topic title)
- Something else? I'm all ears to ideas that help mobile users see the full info we intend to present while not making these pages feel so difficult to use that you would use the forum less as some have said.
Please discuss and let me know what you think.