We sailed on the NCL Breakaway for a Baltic Sea cruise on September 24th, 2018, starting in Berlin (Warnemunde) and ending in Copenhagen. We purchased the August 2018 edition of Northern European Cruise Ports for the trip. I am posting to add a couple suggestions that would have been helpful to me, as a Rick Steves type traveller, to the section on selecting a cruise company.
The day before we flew we got a message from NCL saying that due to weather they would not stop at the Berlin port and that everyone scheduled to embark there should "make their way" to Copenhagen. They said they would reimburse each passenger $300 to do so but gave no details on how to obtain the reimbursement and only said to check with Guest Relations on the ship. Guest Relations said to go to the NCL website and basically figure it out. I am hoping my certified letter to their headquarters with our original receipts for expenses up to $680.00 will suffice.
Suggestion: If Reimbursements are promised, make sure you know how to obtain them from your cruise company, and get it in writing if possible.
The Breakaway ship has some design flaws that exacerbated the downside of cruising. 1) Their guest relations is adjacent to a large screen where various presentations and reality-TV based game show events were held. It was loud, over-amped, and over-miked. The staff at Guest Relations could only hear about 1/2 of what customers were saying. 2) The casino was in the middle of the ship on 3 decks that meant walking through these areas to get to restaurants. The entire middle of the ship smelled of old carpet and cigarette smoke which was allowed in part of the casino. 3) The "library" was about 10' x 20'' and always full of people. There was nowhere on the ship for quiet time or reading as muzak was on a constant reel.
Suggestion: Look closely at the ship's layout and make sure that there is a decent size library, a separated casino behind closed doors, and a guest area that is not compromised by Las Vegas style entertainment.
Finally, due to weather in the Baltic Sea in addition to missing the Berlin port we missed Stockholm and Helsinki as well. The reasons were put down to decisions made by the "home office." What was odd is their timing on the announcements. While we spent an extra day in Tallinn the ferry boat was running between Helsinki and Tallinn but we were not notified in time to make a day trip out of it. Ultimately we only made it to 2 out of 6 ports. Our reimbursement for $190 of port fees paid up front was only $44.
Suggestion: be prepared for weather in the Baltic region and check the reimbursement policy on port fees you pay. A large cruise ship will not take any risk of sailing in weather that makes the passengers uncomfortable, so make sure it is a ship you are happy spending time on. If possible get a ship with a Norwegian sea captain- they will sail in anything!