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NCL Breakaway Breakdown

We sailed on the NCL Breakaway for a Baltic Sea cruise on September 24th, 2018, starting in Berlin (Warnemunde) and ending in Copenhagen. We purchased the August 2018 edition of Northern European Cruise Ports for the trip. I am posting to add a couple suggestions that would have been helpful to me, as a Rick Steves type traveller, to the section on selecting a cruise company.

The day before we flew we got a message from NCL saying that due to weather they would not stop at the Berlin port and that everyone scheduled to embark there should "make their way" to Copenhagen. They said they would reimburse each passenger $300 to do so but gave no details on how to obtain the reimbursement and only said to check with Guest Relations on the ship. Guest Relations said to go to the NCL website and basically figure it out. I am hoping my certified letter to their headquarters with our original receipts for expenses up to $680.00 will suffice.
Suggestion: If Reimbursements are promised, make sure you know how to obtain them from your cruise company, and get it in writing if possible.

The Breakaway ship has some design flaws that exacerbated the downside of cruising. 1) Their guest relations is adjacent to a large screen where various presentations and reality-TV based game show events were held. It was loud, over-amped, and over-miked. The staff at Guest Relations could only hear about 1/2 of what customers were saying. 2) The casino was in the middle of the ship on 3 decks that meant walking through these areas to get to restaurants. The entire middle of the ship smelled of old carpet and cigarette smoke which was allowed in part of the casino. 3) The "library" was about 10' x 20'' and always full of people. There was nowhere on the ship for quiet time or reading as muzak was on a constant reel.

Suggestion: Look closely at the ship's layout and make sure that there is a decent size library, a separated casino behind closed doors, and a guest area that is not compromised by Las Vegas style entertainment.

Finally, due to weather in the Baltic Sea in addition to missing the Berlin port we missed Stockholm and Helsinki as well. The reasons were put down to decisions made by the "home office." What was odd is their timing on the announcements. While we spent an extra day in Tallinn the ferry boat was running between Helsinki and Tallinn but we were not notified in time to make a day trip out of it. Ultimately we only made it to 2 out of 6 ports. Our reimbursement for $190 of port fees paid up front was only $44.

Suggestion: be prepared for weather in the Baltic region and check the reimbursement policy on port fees you pay. A large cruise ship will not take any risk of sailing in weather that makes the passengers uncomfortable, so make sure it is a ship you are happy spending time on. If possible get a ship with a Norwegian sea captain- they will sail in anything!

Posted by
11294 posts

I wonder if other cruise ships in the Baltic at the same time had to skip these ports. If yes, then there's not much you can do. If other cruise ships stopped at these ports and Norwegian did not, I'd be (insert language not allowed on this forum)!!

Posted by
2787 posts

You should post this on the Tips and Trips section so others might see it that are looking there.

Posted by
10597 posts

Ships are being built larger and larger, with interior designs that force passengers to walk past the shopping or through the casinos to get anywhere. Decks are becoming the width of gang planks to keep us inside gambling or shopping, Give me an ship with a deck and chairs any time over these big new monsters. I agree completely to know your ship. When I see it’s the Breakaway or other monster ships, it’s a deal breaker.

As for libraries: Holland America tried eliminating them completely but there was such protest that they compromised but with books only about ports, etc. How stupid do they think their passengers are. Thanks for the Muzak heads up. That’s another deal breaker.

Ports: a ship’s biggest challenge is wind because all those stacks of decks act as sails, so in a tight port situation or bad weather, kiss your excursion good-bye. Maybe smaller ships could negotiate the channels, so what others did is irrelevant. Passenger discomfort isn’t a factor but safety is. I’ve been on NCL crossing the Atlantic at the tail of storms. You just steal yourself mentally, take medicine, put anti-nausea oil behind your ear, buy pressure point wristbands, or stop eating. They don’t care.

However, you deserve more than only port fees reimbursed. Has NCL offered vouchers for future cruises? What are others saying on cruisecritic.com? Have you checked your Cruise Critic Roll Call to see if anyone is taking action?

You’re right to say know your ship and I’ll add know your company. Not sure I’d want to sail with a Norwegian captain, but all the crews we’ve sailed with balanced safety, storms, ports, slow cruising vs full steam to evacuate an injured person to the closest port when we were too far at sea for a helicopter.

Good luck. I hope you can get better compensation—though NCL is known to be tight— at least vouchers and a warm vacation somewhere.

Posted by
3526 posts

Indeed, this whole event illustrates the downsides of cruising. My dream when my DH retires is a World Cruise. It’s a few years away, but starting my reasearch early! I already know that on a World Cruise, some ports will be missed. I just hope it’s not the ones I most want to visit. The ship we pick, will not have a casino or bright lights, or loud music.

Posted by
2574 posts

Read the contract - you are not guaranteed that the planned route will be followed. Just today, there are two ships out of L.A. that were going to Mexico, but instead had to go north toward San Francisco.

Yes, I would be irritated too, but there is always that possibility.

Posted by
4591 posts

diveloonie, please share your research on an around the world cruise when you come to some conclusions. I don't know that we'll ever have that kind of money, but if our ship comes in that's the only kind of ocean cruise I would consider because only unpacking once would really be nice in that situation.

Posted by
3526 posts

@Cala—I follow several blogs by people who have done World Cruises. I think it’s a great way to see many places, although obviouly not in depth. Right now, we like Crystal Cruises, but that could change. The itinerary will play a big part on our choice.

Posted by
12313 posts

I went on a Baltic cruise that began in late July and ended in early August. If you go, you really should only plan for July and August because it's the only time of the year the weather is reasonably reliable that far north. During our July/August cruise, we didn't miss any ports (on Princess lines) but we did have one day at sea with bad enough weather to close the pools and most services.

I always check the ship's services/amenities before I book. It's good to go to cruisecritic.com to check ship and port reviews. People there aren't the same type of traveler I am (as one example they tend toward ship excursions that I avoid completely) but you can judge from their criticisms whether it's something that would concern you or not.

I'm not sure booking a mega ship is always the answer. I booked on one of the biggest ships afloat in March and hated the bed. One other lady at my dinner table agreed that her bed was horrible. It was bad enough to make me question ever choosing RCI again. I have heard that the thin mattresses start out very hard then start feeling like a regular mattress - so maybe it was just a new mattress? To put it in context, I camped, in a tent, in the French Pyrenees in June with a sleeping bag and 7 euro foam pad but the bed on RCI stands out as noticeably uncomfortable.

Posted by
546 posts

I sincerely am sorry for your bad experience. These experiences can be instructive for future travel e.g. how thoroughly you research the ship, the weather in the Baltics in September and other aspects before booking a trip.

I hope your next trip goes better.

Posted by
1673 posts

Yes, there's always the chance unfortunately. Like waters running low on river cruises and having to take the bus.

Everyone I know who has taken a cruise has enjoyed it, and one family friend won't even step aboard a ship which does not have a large casino. Many years ago we took our children on a Disney cruise and I was the only one who could not stand it. It's definitely not muzak to my ears.

Aarthur, nice to see you back, hope you are well. Were you lost in thought, dreaming of the Balkan Mountains?

Posted by
2151 posts

To all those who might jump to conclusions and think "mylist's" experience reflects the norm of cruising, it really does not..........not, IF (important word) you book with a higher-end, more customer-oriented cruise line.

We have successfully cruised with Silversea several times, Seabourn, and National Geographic (which is operated by Lindblad), in addition to one river cruise with Tauck. With those four, there will be no annoying promotional announcements, no loud music in common areas, and there is understated, yet comfortable, elegance of the decor....no neon, flashing lights, or cheesy games. But, on those cruise lines you will not get the Vegas type entertainment late into the evening.....some people want that; we do not. When were very young, we took two Carnival cruises and had no point of comparison; then once we moved to small ships, we plan to never return to the crowds of mega ships.

There are several other cruise lines (on which we have not cruised) that may offer similar experiences.

I think, just like hotels, there are the Motel 8 type hotels and there are the Ritz type hotels, and there are locally-owned charming boutique hotels and also locally owned flea-bag dumps. It is very important to do one's homework (and part of that includes reading reviews such as what mylist just shared) to make sure the cruise line you select matches your demographic group, your idea of what a great cruise would look like, and the comforts you seek. We personally do not like HUGE ships...anything over 500 people is large to us, over 1,000 is HUGE and over that is a floating city (in our eyes). 240-480 is our comfort range, and even smaller (for polar expeditions or sail boating, such as with National Geographic). We have booked cruises when the itinerary made sense and seemed the easiest and most efficient way to move from location-to-location with a little down time to rest, too.

To mylist, yes, push hard on the cruise line, if their promises have not been fulfilled. If you are not aware of www.cruisecritic.com, check it out, and you might want to post a review there, too. Do let us know how it all settles out for you.