In the last 12 hours I’ve received two emails, one from Hilton, one from Cunard for our return sailing to Us in August (final payment due April 14) At times like this it’s great to see it is not all about money, but people. And as things improve customer loyalty and reviews will pay off in spades.
If you have non refundable reservations, doesn’t hurt to ask what flexibility could be made available.
hilton
Existing Reservations. All reservations – even those described as "non-cancellable" (“Advanced Purchase”) – that are scheduled for arrival before April 30, 2020, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.
New Reservations. Any reservation you make – even those described as “non-cancellable” (“Advanced Purchase”) – that are booked between today and April 30, 2020, for any future arrival date, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.
Cunard
Important changes to your voyage terms.
Dear Mrs Helms, as your Cunard voyage approaches, we wanted to get in touch to let you know about some important changes we’ve made to your voyage terms given the current uncertainty surrounding travel. Simon Palethorpe, Cunard President, has an important message for you about the impact of coronavirus and the measures we are taking to reassure you that you can still enjoy your voyage, either now or at some point in the near future. To find out more and for your latest updates please see our website.
In this ever-changing environment, we understand that you may well feel in need of some added flexibility, so please read on to consider your options in light of a number of recent enhancements we have made to our cancellation policy.
Sailing as planned.
Applicable to voyages departing before 31 August 2020.
If you’d like to keep your existing booking, your ship and crew are ready and waiting to welcome you. We are pleased to be able to offer you some on board credit to enhance your holiday; this will be credited to your on board account and can be used for drinks, spa treatments and shore experiences booked on board. The amount you’ll receive depends upon the number of nights you’ll be spending on board with us: ($300 pp pernight for 7 day voyage). That’s a lot of wine, beer and cocktails
Cancelling your voyage.
Applicable to voyages departing through 31 July 2020.
Should you wish to cancel your voyage, you’ll be pleased to know we’ve temporarily relaxed our cancellation policy given the circumstances. Here’s a guide to what you need to know:
• If you’re booked on a Cunard voyage sailing before 31 July 2020, you may now cancel up to 48 hours prior to departure.
• Cancelled bookings will receive a Future Cruise Credit (FCC) equivalent to the cancellation fees and refunds will be given on any remaining monies paid.
• Your Future Cruise Credit can be used on bookings made up to the end of next year (31 December 2021) and can be redeemed against any Cunard voyage sailing until the end of March 2022.
If you have cancelled in the past few days your booking status may not have updated on our system yet, which is why you have received this email. In this case the new temporary policy still applies to your cancelled booking.