Has anyone had a problem with Lufthansa? Their PC app does not work, their android phone app does not work, the toll-free number for Customer Service does not work - each of them has problems.
We are trying to book seats. They charge to assign seats!! Annoying. When we tried to arrange the seat assignment, one seat was assigned, but the second could not be, but we were charged anyway.
German "efficiency" and "service" have fallen a long way in the last 10 years, I'm afraid.
I can't comment on the app, but charging for seat assignment in Economy is pretty common nowadays across many airlines. Lufthansa is at least clear on their web site that they do charge (unless you're a premium frequent flyer with their program).
I am paying the fee, of course, but what is more annoying is that issues with the PC-based application prevented us from doing the second seat assignment. They don't answer the customer service phone. The customer service apps don't work.
Have you tried the chat function on the web site? I just checked and it's active. They will pass you on to an agent to assist:
https://www.lufthansa.com/digitalassistant/support/webchat.html
I have never had issues with Lufthansa, but you should know that German "service" is always abysmal by American standards. Charging for assigned seating is also standard these days.
My experience has always been positive when dealing with Lufthansa's customer service. I wish I had more helpful advice. Best of luck!
I find that when an app doesn't work, I go to their website.
Oh my yes! Same issues, but these go back a couple of years. I picked a seat during the reservation process through United only to find that seat assignment kept disappearing from my trips. It was only when I took the Lufthansa record locator from my UAL reservation and created an account on Lufthansa, paid for the seat (funny, they don't mention that on UAL) that the seat assignment stuck around long enough for us to take the flight. I then called Lufthansa to confirm the seat assignments were solid.
Endless holds with Lufthansa, tried the toll free and the "in Germany number." LH App would weirdly disappear all-together from my phone, most recently last August when we were connecting in FRA and our boarding passes were ready to scan - poof! What a pain!
True story, we flew Lufthansa from Athens to FRA in 2022. Flight was delayed due to airline issues (not weather) meaning we were stuck in FRA overnight and we were entitled to the Euro fine where airlines pay passengers something like 800EUR for delays over three hours. I was given the penalty form at FRA, filled it out the day we got home. Ignored by Lufthansa for months. It was only when I reached out to the New York Times travel help that - miraculously - we got about $1800 within hours.
We are UAL customers, so will be flying Lufthansa again, but agree - they need to upgrade the traveler experience.
We stopped flying Lufthansa a few years ago because of these types of problems.
I wish I could stop flying them but they are the only solution sometimes. Every time I hear that the discounts check carry-on size the most, I have to laugh. Ryan and Wizz rarely do, it’s Lufthansa that I have seen do it on my last 4 flights with them. Nothing about these guys is special. But they do have a cut rate bottom of the barrel Economy category that is cheap, so they get my business and the goats appreciate it.
