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Lufthansa flight delay compensation - how long does it take?

Posted by (Northbrook, Illinois, USA) on

Good morning. We booked tix through United for flights that were operated by Lufthansa. One leg of our flight, ATH to FRA, was delayed by 3 hours 39 min (non weather delay). Due to that delay, we missed our connecting flight in FRA and were rebooked by Lufthansa on a United flight.

Lufthansa re-booked us on UAL to ORD. At the service desk, Lufthansa handed us a "Passengers Rights" pamphlet and said we are entitled to compensation under EU Regulations beyond the hotel voucher.

We applied to Lufthansa on June 5th. We received FB (Feedback locators), but since then, nothing. I have emailed multiple times, crickets from Lufthansa.

Has anyone applied for the compensation this summer and received it? Thank you!

Posted by
4228 posts

Back in June we missed our connecting flight due to a delay (both Luftansa flights). We had to stay overnight in Frankfurt. My husband put in a claim. We heard back from them pretty quickly. The first email was in English, they asked for our bank info to transfer the money. He sent our credit card info, not feeling comfortable with the bank codes. In fact, we weren’t sure if it was a phishing email. We then received an email in German. It said they had refunded the money to our travel agent who had purchased the tickets. Well, he did not receive any transfer. He emailed them and we are still waiting.

Posted by
33 posts

I had a delayed flight in from Nairobi to Frankfurt in September, 2022 which caused me to miss my connecting flight to Denver. After numerous emails and several detailed complaint letters I finally received compensation at the beginning of June 2023.

My suggestion is to not give up and carefully document your email/paper trail. After many emails I sent a complaint letter including the printed emails to Lufthansa US customer service office in New York. Several months later I finally got somewhere when I sent a strongly worded letter to the Lufthansa Customer Relations department in Frankfurt, Germany which included the info I sent to the New York office. (I found all these addresses on the internet.) FYI, I got nowhere by calling - it was just a waste of time.

So don't give up - you may just need to be patient and really persistent. (For a while I was sending an email every 1-2 weeks.)

Hope that helps.
Elizabeth

Posted by
4228 posts

Marie, we just received an email from Lufthansa this morning about our compensation. It looks like we will have to give them our banking info to receive it though. Wish us luck. I’ll let you know what happens.

Posted by
4228 posts

My husband thought the email might have been phishing again so he called Lufthansa. He didn’t get through last week but yesterday morning (Monday) he was able to talk to someone. She said they are going very slow but are working in it. Hubby told them he didn’t want to give info in an email and they responded they had all needed info on file. He called the customer service number in their website. We shall wait and see…..

Posted by
304 posts

HI Barbara,

Wondering how it turned out? I received the Lufthansa email today, offering us a payment (no amount specified) and, like you, requesting our bank info. I hesitate to provide that to someone in an email, too.

Any update you want to share? Making this a public response since there may be others waiting to hear from LH.

Thank you!

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