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London. Delta Flight Cancellations (Cold) and Ss code for rooms?

I'm scheduled to return to California Friday early afternoon. London temps are close to freezing, and probably below. Many of the areas outside of London have considerable snow. In fact my plans to go down to Hastings and back today by train bit the dust because of the snow down there. I'm flying out of Heathrow. So far there haven't been many flights cancelled there. Lots from other airports around London. Any suggestions about cancelled flights? Getting rooms, or compensation, or whatever? I'm flying Delta. There is a potential emergency back home, but at the moment is under control. Any comments on rebooking under such conditions. What does the Ss room desingation mean in Steves' books?

Posted by
80 posts

I have flight insurance, so if I need an emergency return, that should cover it--I would think. However, things are looking good. The potential emergency is subsiding. Happily! I'm not sure why they are cancelling flights. Snow, ice, cold, whatever. Yes, probably not covered unless my flight insurance accounts for it. I wouldn't think though that I'd be hit with rebooking charges if they cancel a flight because or weather.

Posted by
80 posts

I have flight insurance, so if I need an emergency return, that should cover it--I would think. However, things are looking good. The potential emergency is subsiding. Happily! I'm not sure why they are cancelling flights. Snow, ice, cold, whatever. Yes, probably not covered unless my flight insurance accounts for it. I wouldn't think though that I'd be hit with rebooking charges if they cancel a flight because or weather.

Posted by
16333 posts

Sb is single room with private bathrooom. Ss is a single room with private shower (or tub bath) and toilet in the hall.

Posted by
3428 posts

Cold doesn't often cancel flights. There is a Yotel at Heathrow, so you could possibly get a pod there is there are delays or cancelations. You might want to contact them and see about their cancelation policy, then make a tentatvie reservation if you could cancel it if you don't need it. I think there are also several hotels nearby, with a "hoppa" bus service (don't know if free or not)to the airport. I am not certain- but if the cause for cancelation is not the fault of the airline(ex, weather), I don't think they have to compensate you or pay for rooms. I'd contact the Delta each day about the flight- just to check.

Posted by
990 posts

EU reg 261 governs compensation due to flight cancellations and delays, but it does not cover delays due to 'extraordinary" circumstances that could not be avoided by reasonable care by the airlines. So I suspect weather-related cancellations would not qualify for hotel and meal reimbursements, though there's no harm in asking. Unless there is snow or freezing rain at Heathrow, you are unlikely to have any delay. (The plane itself could be delayed or unavailable if there is bad weather from its originating city, but that is less likely on a transatlantic flight than if it were coming from somewhere else in the UK or Europe, at the moment.) If you have to rearrange your own flight due to a personal emergency, you are at the mercy of the airline in question. They don't have to accommodate your emergency, so you may have to pay a hefty change fee and additional money if the airfare for your new flight is more expensive than your earlier booked flight. Of course, the airline could choose to waive those requirements. My advice, if this occurs, is that you call and get the highest placed customer service supervisor you can and plead your case politely. Particularly if you have elite frequent flyer status, they may decide to cut you a break. Good luck and hope it doesn't come to that!

Posted by
1357 posts

Delta won't give any compensation for weather-related delays. If it's something that they need to fix, like a mechanical problem with the plane, that causes the delay, then they'll provide compensation. Good luck on Friday, I know Gatwick is closed today. You may want to check out www.sleepinginairports.com to scope out a place to relax in case there's major delays coming home. As far as rebooking for an emergency back home, you'll probably have to pay a fee for changing your flight. This can vary, others may know the exact fee. I've paid $50 to reschedule a domestic flight and $200 to reschedule an international one. The latter was due to a death in the family, the airline offered their condolences, but I still had to pay the fee.

Posted by
1556 posts

Looks like Gatwick airport is now closed until Thursday. Not sure about Heathrow. Hopefully this will clear out by Friday when you have to fly.

Posted by
1357 posts

No, if they cancel a flight, they'll get you on the next one they can, you just won't know for sure when that is. You'll be placed on a standby list for a flight when they start flying again. Whenever the next flight is, the people who are ticketed for THAT flight will get priority, then all the people who were bumped. So it depends on where you are on the list. We'll all hope that doesn't happen, because with the big flights, that's a lot of people to try to get on a plane. Check the news and call the airline before you head out to Heathrow. You don't want to be stuck in that mess if there's not a flight going out.

Posted by
1556 posts

In case your flight gets canceled do not settle for the first flight that Delta offers if it is a few days out - ask if they can put you on a partner airline - which may mean making a connection through Amsterdam on KLM or Paris on Air France. This will involve more time traveling but will hopefully prevent you from being stranded in London for a day or more until seats open up.

Posted by
80 posts

Things are looking good despite the continuing bad weather. Heathrow has had only delays, and virtually no cancellations.

Posted by
32212 posts

Wayne, I suspect Heathrow has a greater amount of snow clearing and de-icing equipment, so hopefully your flight will depart "on time" (or reasonably close to it). Our local news had a story on the weather in Europe, and both Gatwick and Edinburgh are apparently closed, as well as numerous airports across the continent. The weather has also affected train and vehicle traffic. Some fatalities due to the weather have been mentioned. One news story indicated this is the worst weather in 30-years! Good luck!

Posted by
1829 posts

The problem with Gatwick was that they had more snow and ice than Heathrow, the runway and planes were covered again soon after being cleared Here, south of London, we have had snow falling for the best part of three days. I now have 18 inches of snow in my back garden and conditions were worse last night further south around Gatwick. It has melted slightly and refrozen a couple of times (whilst the snow was still falling!) so surface conditions are particularly treacherous. The good news is that the snow is now over but we now have to deal with the aftermath. Daytime temperatures are forecast to reach a balmy 2C over the weekend!