Insurance refund/ cx flight by Norwegian UPDATE

IT IS ALL IN THE FINE PRINT !!!! Read it. It doesn't make any difference what you think or understand. In the past I have never had insurance premiums refunded. That is the cost of your insurance. Have no idea what the two week rule is. Obviously it is their rule and not an industry standard. If you want help, I need a better of understanding. What is the two week rule?????

I am lost on some details.

Last sept you booked a flight for 20 sept of 2020 and paid ~$2k for it, and now you have to fly on 19 sept., and fare is now only $101. ( this is what I make of your situation, but being out in the hot sun may have dulled my mind)

Did airline not refund the difference and you want the insurnce to refund the difference? Or is there some other issue that I am missing?

You would have to post the entirety of the wording of the" 2 week" rule in your policy to give anyone here a reasonable chance to opine on its meaning and application

Are you planning on flying on that earlier date? Or did you cancel the reservation and were refused a refund? (that would be unusual, since the airline would presumably owe you a complete "out"/ money back with a major change like that).

What is the basis for your insurance refund request? Your post is very unclear in many respects, perhaps you can rephrase it?

My refund by Norwegian is being processed. I am not opting to take the date offered as it interrupts my trip and I don’t want or need to do that.
The two week rule is, as I understood, you must modify your insurance coverage within two weeks of any change to your non refundable expenses to keep preexisting conditions covered. So when I book my hotels, I have to modify my policy within 14 days of making my non refundable hotel payment.
I guess I need to check to see if insurance refunds, for a decrease in airfare costs, due to an airline cancellation of a flight, are reflected in the fine print.
In any event, not getting a refund on the air portion of insurance won’t break the bank but would be annoying.

This is still very foggy. Just how much refund are you asking for or expecting. Or are you asking for a partial refund of the insurance premium paid to cover the original airline ticket of $2000 that has now been reduced to $101? Love to know how you got a hundred dollar ticket to Europe. That probably sets a record for low cost to Europe.

Frank,
I would like a refund from the insurance company for the difference in premium we paid on our original airfare (on Norwegian) amount of 2grand and what we are paying now $101.50 ( on AA taxes and fees) using air miles. I originally chose to buy airfare because I didn’t want to use 140k for my husband and I for one way seats. I thought I’d save the miles for another trip. When we bought our seats, our trip insurance went up $ 337.

I was forced to look for other airline yesterday and stumbled on a miles award sale for 80K for both of us. So, I’m not all that upset if I don’t get my insurance adjusted, but was curious if anyone had a similar issue with this type of refund.
I’m sorry if I’ve not been clear. My computer is sick and I’m typing with one finger on my cell.

Diane,

Sorry but clearly no refund. You paid to insure something and you did insure it for months (your trip at the original cost). They provided coverage. The fact that you decided to change (lower) the amount of coverage at the last minute does not give you the right to a retroactive lower premium for the entire period of time the policy has been in effect. (I also know you really didn’t want the change but events brought it about).

Although you have not gone on your trip yet your coverage has been in effect the entire time (I think you are hung up on the idea that you haven’t left yet so no coverage until you go which is not correct). You had an active policy this entire time. What if you fell and shattered a hip, 5 ribs, and a shoulder the day after you booked air, bought your coverage and now required extensive surgery and a year of therapy. You would have collected on that policy based upon your original fares. You have had a running active policy insuring you this entire time. That doesn’t come free.

In simpler terms you if bought insurance based upon a $500 per night hotel for a week long stay in Paris.. Two days before the flight a neighbor tells you that their rental apt in Paris is open and as a gift for house sitting their dog last summer they offer it for free. So you instantly cancel your expensive hotel. No insurance refund as you were insuring that expensive hotel for months right up until the eve of the trip and you were entitled to payment if something had happened that entire time.

Even simpler. You insure your car with a $500,000/$1,000,000 liability policy for a year. No accidents or claims. At 11 months into your policy period you realize, hey we are off to Europe for 2 months. The car will just be sitting in the garage, I’m not going to run anyone over during the final 30 days of this policy period. So you call your agent and change your coverage to state minimum requirements: $15,000/$30,000 which is a whole lot cheaper. Do you think they are going to make that change retroactive for the prior 11 months of the policy period and give you back most of the premium you paid?

The 14 day rule is just a rule for that company in terms of canceling or adding to a policy (either as a cancellation benefit or a preexisting condition waiver benefit). Sure cancel your current policy, get some money back, but you won’t have a preexisting condition waiver on your new one....

Travel safe

One Fast Bob

One fast Bob,
I didn’t *arbitrarily * change my air reservation for a cheaper one. The airline canceled the flight and the only date they were flying out of Madrid to LAX was a day early which does not work for me. They cut back their flights to one per week.
My trip is not until next September so it’s not a last minute change. I bought my airfare in October and called Norwegian as soon as I got the email yesterday. Their email didn’t say why they changed the date. I had to ask twice before I was told about their reduced flight schedule.

If the amount of the potential refund is significant because of the reduced airfare amount, you would be better off contacting the state insurance commissioner office, to get useful relevant info about what you are entitled to regarding a rate adjustment under the terms of the policy

They will have access to the policy and the expertise to read/interpret it.( which folk here do not have)

Another reason to not bother with insurance. You've paid for the privilege of having this headache and the trip wasn't even canceled or interrupted.

https://www.insuremytrip.com/travel-insurance-policies-and-claims/changing-your-travel-plans/

If you need to make a change, just contact our Customer Care
department with your Confirmation/Order Number and let one of our
representatives know what you need to adjust in your policy. The
representative will update your policy to see if these changes will
affect your premium. If you are increasing the trip cost or adding
days to the length of your trip, you may need to pay an additional
charge for the additional coverage. Not to worry though; there's no
penalty fee for changing your policy. You are only charged the
difference between the original cost and the updated cost. Conversely,
if you need to reduce the total trip cost or will be traveling for a
shorter period than you originally planned on, the change may result
in a refund of excess premium.

Key word is "may". As others note, read the fine print or at least get the agent to point out the fine print affecting the excess premium refund. Not all insurance policies are alike.

Still completely confused.... sorry.

Norwegain is refunding your ticket price because they cancelled your flight. Correct?
Now, you also want a refund from the insurance company in addition to that refund. Correct?
You are upset that since you decided to change how you were flying (in response to Norwegian's cancellation) that you are not also getting a refund from insurance company? Correct?

Your story is very hard to follow.

Carol,
The only thing I am attempting to do is to get a refund from the insurance company, and to have that refund reflect the difference in my new cost. Norwegian has already refunded.
If they had a flight the next day, I would not have changed carriers. I did not want to wait another week for their next flight.

It’s not a big deal. It’s only $337, but getting a portion of that back would be nice.

It’s only $337

What kind of insurance is it and what does it cover for that amount?

You may need to get a completely new insurance policy.

You have had the original air canceled. You have booked on a different airline using miles instead of cash. The original policy may not cover a change of that type. Many I have looked at do not cover mileage redemption at all because they cannot give you miles to cover problems.

But are you going to get a refund of the original policy? Most likely not. That is just not how insurance works.

Have you been contacted by the "administration" dept about the modification you are making?

Perhaps when you talk to the right person, things will work out as you think they should.

Until then all the folk here can do is speculate on a situation where there is incomplete info to make a reasoned comment about.

Is the $337 the difference you want back or was that the total cost of the original policy?

OK -- it has been struggle but I think I understand. Trip insurance premiums, depending on what is covered, generally range from about 8% to 10% or more. For the sake of this discussion I am assuming that it is 10% -- makes the math easy. With a $337 premium she was insuring $3337.00 worth of trip expenses. That included $2000 of airline ticket or about $200 of premium payment. With the shift to ff points, the flight portion is only $101 and reduced the total trip expense being insure to about $1337. I can see her argument that since the risk to the insurance company has been reduced by $2000 (no flight insurance) then the $200 premium should be refunded. But as pointed out up thread, the insurance company has provide protection up to the point of the change and there is a cost associated with that service. I could see this area being really subject to abuse if you could have insurance up to one point and then reduce the cover and expect a premium refund. I can see the need to draw a line somewhere. I don't see the insurance company acting unfair since the rules were stated up front and accept by the OP. Just may be a situation not totally anticipated by all parties. The amount of money involved has to be relatively small.

Agness,
The $337 was an additional cost added to my initial insurance premium once I added my flight expenses to the policy.
Once I hear back from the insurance, I will update this post with what the insurance company decides to do.
Again, I’m not overly concerned, as it’s not all that much money, thankfully! I was mainly shocked because I thought I knew what the two week rule meant. I’ve given hubby the task of rereading the fine print. It’s on his computer, and he is out of town on business and is not yet aware of all the details.

Frank you are correct!