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How to get a refund from Omio

Posted by on

Hello,
I booked the Eurostar and a TGV through Omio. The result was that when Eurostar train was cancelled, I could not rebook in the App. Customer support is provided by a chatbot. Since the ticket was non changeable, the chatbot wouldn't let me rebook once the train was cancelled.

They have no active phone line, apparently there is a phone number in New York, but it is not active. Omio claims I have to request the refund through Eurostar. Eurostar does offer a refund and compensation for my lost hotel stay, but they require me to process the refund through the booking site. What a mess.

The Eurostar agent suggested that I post a request on X, to see if I can get some help.
I'd rather not do that. Does anyone have another idea of how to get through to Omio?

Thanks,
Rich

Posted by
3309 posts

Have you considered just doing a charge back on your credit card?

Why do people insist on using a third-party because this is what happens over and over again?

Posted by
4059 posts

Was the ticket cancelled prior to your trip, or was it cancelled on the travel day itself?

  • If it was cancelled in advance of your travel date then OMIO should rebook you on another train.
  • If it was cancelled on the day itself than Eurostar should have rebooked you on an alternate service on the same day.

But if Omio is indeed not cooperating then just do a CC chargeback.

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