I am tryng to book 4 tickets from Paris to Amsterdam on June 20th. I found the schedule, entered our names and booked - except I tried to pay my payment was rejected. I called the bank (two of them) and tried to pay (once with each card), payment was still rejected. I had customer service on the phone while I tried one of the cards and he said that the request for payment from Thalys did not even hit their system.
Any thoughts? What can I do to get these tickets??
Thanks.
What's the credit card brand? What web site are you using?
On the Thalys site, when you get to the card entry page for either a Visa or a MasterCard, it displays the Verified by Visa or MasterCard SecureCode logo, so you cannot proceed unless you have that extra security program set up on your card. If not, try Rail Europe, which shows fares from $91 for certain departures.
I believe that www.capitainetrain.com sells Thalys tickets at the exact same price without the Visa Checkout requirements.
Thanks for the quick replies.
My laptop uses Internet Explorer. I tried it on another machine using Safari and the transaction went through.
Guess laptop with explorer is getting a bit out dated...
Thanks again!!!
These days, you can get multiple browsers for any computer, tablet, or phone. I have Internet Explorer and Firefox on my desktop computer, and Chrome and Firefox on my Android phone. In addition to these, there's Safari and Opera to make up the "Big Five," plus many other smaller niche browsers. All of these are made in versions for Windows, Mac, iPhone, Android, Linux and more.
For just the sort of situations you encountered, it's always good to have at least two browsers on a device; websites can work on one and not on another, and not necessarily consistently (for instance, you may get a site to work on Safari and not Firefox, while someone else will say the exact opposite). A particular issue I've encountered several times: to log on to a hotel's free WiFi, they gave me codes I had to enter on a website. Internet Explorer was the only browser I could get to work for this login; once online, I could use any browser I wanted (and I prefer Firefox for most things).
If your computer doesn't have the juice to run some of the Big Five browsers, this article on alternate browsers suggests Midori: https://gigaom.com/2014/08/24/six-alternative-web-browsers-you-should-know-about/
Harold - thanks for the info.
I have just one browser on my laptop but I will add the others and hopefully avoid future frustrations.
