My near-perfect trip to Italy with not a single notable foulup just hit a speedbump. Delta flight home delay forced me to rebook for the next day (tomorrow). What does Delta have to do for me? I had to scramble to get my hotel to let me keep my room and I have another day of expenses.
Posted by
Lynnwood, Washington
8859 posts
Here is the link to Delta's website with information about your question and the forms required to make a claim.
Good luck. Remember, this is a chance to enjoy one more day in Italy :)
Posted by
Atlanta
5183 posts
Your travel insurance probably has travel delay coverage to cover the additional expenses. It may take some arm twisting, but Delta will probably wind up footing the bill. Another day in Italy on Delta's dime. TC
Posted by
San Francisco Bay Area
5697 posts
Let us know how this works out.
My experience in the U.S. was that the airline offered to put me up at an airport hotel of their choice (I was staying with family so I just went back for another night on the couch) -- keep all your receipts for food, hotel, transport.
Posted by
Medford, OR, USA
5837 posts
In the States airline responsibility depends on the reason for the delay. If its not the airline's fault, I.e. weather, you are on your own.
Posted by
L'Occitanie, France
10605 posts
Flight is originating in the EU, so you can be reimbursed under EU rules, which cover much more than US rules.
Posted by
San Francisco Bay Area
5697 posts
Yes, the EU rules shown on the link above indicate that in certain circumstances the airline is to provide a hotel room -- but no specification about paying for a hotel room of the passenger's choice. Theresa, hope you can get speedy reimbursement.
Posted by
Medford, OR, USA
5837 posts
Did Delta comply with its obligation to inform you of your rights?
See EU Reg 261/2004 Art. 14:
Obligation to inform passengers of their rights
1. The operating air carrier shall ensure that at check-in a clearly legible notice containing the following text is displayed in a manner
clearly visible to passengers: "If you are denied boarding or if your
flight is cancelled or delayed for at least two hours, ask at the
check-in counter or boarding gate for the text stating your rights,
particularly with regard to compensation and assistance".
2. An operating air carrier denying boarding or cancelling a flight shall provide each passenger affected with a written notice setting
out the rules for compensation and assistance in line with this
Regulation. It shall also provide each passenger affected by a delay
of at least two hours with an equivalent notice. The contact details
of the national designated body referred to in Article 16 shall also
be given to the passenger in written form.
3. In respect of blind and visually impaired persons, the provisions of this Article shall be applied using appropriate alternative means.