Good Morning Sandancisco
I am with Spectrum which is a huge conglomerate but I have found out that some people have never heard of it. It is owned by Charter and once upon a time was Time Warner
I was fully bundled with Spectrum. I had cable, internet and TV but I am with Spectrum Mobile for cell phone.
While Spectrum Mobile is part of the Spectrum family, it is still separate. I get billed separately but get a very good rate if I also use Spectrum Internet. If I cancel internet with Spectrum, then my phone bill goes up $20.00. So Spectrum Mobile is kind of bundled with internet but I still get billed and have to pay separately.
It does not make any sense
I had to cut my cable because I could no longer afford the cost. So I have internet and phone land line with Spectrum and I have mobile with Spectrum Mobile.
For support, I can call 611 on my mobile or I can call the Spectrum number from my home phone and punch whatever voice mail tells me to punch.
In fact, the other day I called 611 from my cell phone to ask about travel and got a message that my call could not be connected suggesting that i call back from another phone. I called from my home land line and was able to connect to Spectrum Mobile.
There must have been a glitch on their end because I have since called back using my mobile and was able to get through.
None of my friends are with Spectrum Mobile. I believe that it is relatively new in the world of mobile.
I can call support for anything and everything relating to mobile. Of course the other day I could not get through. What happens if I am in London and need to call support and am told that I an not be connected and to use another device. What happens when you do not have another device to call from?
My doctor tells me that according to my xray, I should not even be able to walk because my right knee is bone on bone but he said, you're walking defying what the xray is saying. I am going to eventually need a replacement. I walk a lot too, sometimes more than a couple a miles a day. He said that when you can no longer walk, then we do the replacement. I have some stiffness, sometime more so than other times. I have somne pain sometimes mild and sometimes not so mild..
For 78, I am considered in very good health by my health care providers, etc . And yes, I am leaving for London in just over a week. And maybe I am being optomistic but I have Haifa to Istanbul booked for October 2024. When I need the replacement, I will have the replacement.
You can do me a favor. I do not understand Airplane Mode so can you explain it to me. When do you put your phone on Airplane Mode and why?
I did not get my first computer until I was 63 and I did not get my first smart phone until I was 65. I also went many years not being able to travel and I only began to travel some when I turned 65.
Spectrum Mobile Support tells me that i will be billed 5 cents a minute while calling London and England and 7 cents a minute when calling Lisbon and Portugal. It has gone up since i first began exploring international rates last year when it was 3 cents to call England and 5 cents to call Portugal. I get unlimited text messages which are supposedly free.
I always take everything told me with a grain of salt because I sometimes have been given incorrect information by not just Spectrum but many other companies as well. Good customer service is sometimes not very good.
I always keep data off except when needed.
I pay $14 a month for my service with 1 gig of data. It is another $14 for every gig of data. If I wanted unlimited data, it is like $30 a month but keep in mind that you have to have Spectrum Internet to get the good phone rates. because I am eligible for one of the government plans, my internet currently remains at $30.00.