UPDATE: The second photo was accepted and my new passport finally arrived. In the past I have received my old passport back. Not this time. At least not yet. It was still valid and I am wondering if that made a difference. Or perhaps the process has changed.
Mid-December I went to my local post office to renew my passport. They supply the forms and take the passport photos onsite. I wasn’t thrilled with my picture - my light grey, almost white hair blends into the required white background, making for an odd looking face and ears with hair that has virtually disappeared. Yesterday I get a letter from the National Passport Center saying “ The photograph you submitted cannot be used because your image appears either underexposed or overexposed and your facial features cannot be clearly identified.” Back to the Post Office I go today and they take two more photos. They have a machine there that reads the printed photo and a green light comes on if it meets the requirements of the State Department for a passport. The photo originally submitted and the two taken today all got the green light. We picked the best of the new photos - which weren’t really different than the one originally submitted - and sent it off. The post mistress did say the fact I was wearing the color blue in the first photo could have caused the problem as they have the most trouble with blue clothes. Today I was wearing a red sweater which she thought would help. Glad I applied early. Not sure what I will do if this photo fails. I guess I will try the local pharmacy’s passport picture service. It seems there needs to be a darker background for those of us with white hair. There is no way the photo doesn’t look washed out.