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GoOpti not refunding

Booked a transfer from Venice to Lake Bled in September. GoOpti cancelled the transfer but has refused to refund the payment. I say refuse because contacting each office, an online chat, and an email to their covid team have gone unanswered. I now have to get the credit card company involved to get my money back.

I am not alone in this issue, as others have written on Facebook having the same issue. I would urge you to find another vendor for transfers.

Posted by
23178 posts

Age old question ---- what was the terms of refund when you purchased? That is what governor, Did they offer a credit? The credit card company may not be that useful if they view the charge as valid. Credit card companies do not get involved in refund policies or disputes.

Posted by
2 posts

Great question. One of my rules in trip planning is read the cancellation and refund policy. Things change and you have to have flexibility.

Yes, they offered a 100% refund if cancelled within 48 hours of reserved time. We were well in advance of this. More importantly, they cancelled the transfer unilaterally, not me. They offered a voucher for future travel or a full refund. I went through three contacts to each office, a chat session, and an email with nor response. This over a 35 day period.

As to the credit card company, I called today and outlined the issues. I have a refund hitting my account in a few days. Yes, it is possible that GoOpti will fight this, but I doubt it given their past lack of communication.

Meanwhile, they are still online taking new reservations.....