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Global Entry address change

I moved last summer, and when I went to update my address, I was directed to the new trusted traveller website . There it told me I could update my mailing address on the website, but would have to go to an enrollment center to update "where I live". My traveling companion had moved as well, and went to the enrollment center to update her information. The agents there knew nothing about the in person change, and told she just had to update on the website.

Has anyone else had experience changing the "where you live" address on your Global Entry profile.

Thanks

Posted by
21202 posts

I just did it on the web site. And I just renew it on the web site. Very easy and convenient, at least for us anyway. Did you have a prior account? I think you have to have an account just to apply.

Posted by
1939 posts

Frank, I am very happy to hear I can renew online! Was it relatively simple to accomplish? Even for a tech challenged person like myself? Thanks for sharing that welcome news. I really didn't want to go back to DIA just to renew!

Posted by
21202 posts

Just open your account. Gave a credit card number. My c card company reimburses the global entry fee so when the charge hit the card, the card issued a credit. Took a couple weeks and new border cards came in the mail. Very smooth for a government agency.

Posted by
3173 posts

Frank, what if you have forgotten your password. Is it easy to reset it or is it a production? I'm thrilled that renewing online is possible and doesn't require an interview.

Posted by
500 posts

Remember to renew within one year prior to your Global Entry expiring. If you wait until after the expiration date, you go through the whole process again ie interviews etc. We renewed online had approval within a week, new cards in two weeks.

Posted by
3173 posts

Remember to renew within one year prior to your Global Entry expiring.
If you wait until after the expiration date, you go through the whole
process again ie interviews etc. We renewed online had approval within
a week, new cards in two weeks.

Curious, is the new expiration date 5 years after your current card expires or was there some overlap since you renewed it before the current expiration date and it will end 5 years from when you received the new card?

As long as you retain the email address associated with the account
you can get both your user name and password.

Thanks.

Posted by
3465 posts

My Global Entry expires on my birthday 5 years from when I got it, not the day I got it. So as long as you renew in the final year, it should give you a full 5 years. Not so helpful if your birthday is January 1st.
.

Posted by
21202 posts

The expiration date is a little odd. We applied late summer about five years ago. My birthday is late May and Marcia's is early Jan. So my expiration was May this year, about 4.5 years after we applied and Marcia's is Jan of next year or about 5.5 years after the application.

...You may need one, you may not. Me and my wife both renewed at the same time, hers didn't require an interview, mine did. ....

Something else triggered it. When I did the renewal there was no indication of the potential for a new interview or anything else. Basically confirmed prior information and give a credit card number.

Posted by
13 posts

Although I did not have to renew, I did have to update my address. The trusted traveller site allowed my to update my mailing address, but had another section about updating "where you live". This is where the question arises. Has anyone had experience with this?

Thanks