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EasyJet Removes Change Fee

Apologies if this information has already been posted.

I've received an email from EasyJet including the following:

"...However, we understand there is uncertainty around travel at this time, so if you currently have a booking with us but would prefer not to fly then from tomorrow (13.03.2020), you can now change your flight online and we will waive the flight change fee. This applies to all existing and new bookings until further notice. Should there be a difference in fare you’ll need to pay this - however by waiving the change fee, we want to ensure you have more flexibility to amend your travel plans.

"Where we’ve been required to cancel flights, customers will be able to transfer to an alternative flight free of charge or receive a refund. And where all flights have had to be cancelled due to local authority guidance – in Italy, for example – we are operating rescue flights to ensure passengers can return home.

"To change your travel plans, please visit the Manage Bookings section on easyJet.com. This is not only the simplest way to make changes but, given the call volumes we are currently experiencing, this will also be the quickest.

"Please note that if you do need to call the Contact Centre to make a change, there will be an administration charge of £5 applied per person, per flight – so we really do encourage you to make your changes online. Clearly, if you require special assistance when booking, this fee will be waived."

There follows information on cleaning procedures being followed.

Posted by
7209 posts

Just be aware that no “Change Fee” may not mean you will owe nothing when you change your flight. I tried to change my United flight to come home from London instead of Geneva. United didn’t charge a “change fee” but they DID want to charge me an additional $800 for the different flight.

Posted by
8889 posts

To add to Tim's comment, with EasyJet (and other airlines) it always has been:
Change fee + the cost of the new fight - what you paid for the old flight.
They are just waving the change fee.
Since flight prices go up as you get nearer the date, your flight and the one you are changing to may both have cost (for example) €50 at the time you booked, which is what you paid. But they now cost €150, so you still need to pay the €100 difference, even without the additional "change fee".