My husband and I have been regularly using our chip Chase credit card (with scan option) in Europe. Most merchants or restaurants insert card in the credit card device. Yesterday, we were at a pet store, and both mine and my husband’s cards (same account and card #) would not go through when cards were inserted into slot. Then my husband suggested they scan the card and the purchase went through, no issues.
At this point we aren’t sure if the problem was the merchant’s machine, or if Chase prefers the scan over chip if the machine has both options. Anyone else run into this?
Thought this might be good for others to know.