Chase Travel or Direct Airline Purchase

We have a Chase card and have booked flights via Chase Travel; however, flights are typically on Delta.

Chase Travel works great until you want to change something before the flight. While we changed a flight via the Delta app it was not confirmed until we spent over an hour on the phone with Chase Travel. It was resolved, but it was a pain and quite stressful. Because of this, we typically book directly with Delta.

While I think this is your primary question - what if the flight is delayed or a connection is missed? I think at that point, it would be just you and the airline since you will have already checked in with the airline.

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Thank you. We are arriving two days ahead of our RS tour meet up so should be fine. I think we will chance it then because as you said once we have checked in, it should be with airline.

Chase is a third party and things can get complicated with third parties. Advice has always been to book directly with the airline and especially right now!

While I agree with the advice to book directly with the airline, I will book third party (Chase or Amex) when the flight will be free on points. It’s always been fine. The last time we had to reschedule mid-trip due to a problem elsewhere in our trip, we had to fix the flight through the third-party travel agent and got exactly what we wanted. The extra burden and risk of the middle man is worth it to me for free tickets. But I never do it paying cash.

Thank you for all the good advice. It is my fist at time using card so the points will be for next trip. I can still buy the tickets with card - just do not receive as many.