Good Morning back at you, Nigel
You are right in everything that you say.
I am not the only person who is often unhappy and let down by Norwegian. I have plenty of company.
Now there are some who seem to adore Norwegian and nothing ever seems to go wrong. Many of those persons are in the travel industry and get perks for sailing Norwegian while others are able to afford the Haven or the Balcony with Spa, the latter two are the very upscale cabins and suites.
But despite all the times that Norwegian has let me down and disappoints me, I still enjoy the ships and have a good time. It is a trade off . I still enjoy myself enough to let the disappointments go.
I know the brand. I like that Norwegian is very solo passenger friendly. I like the freestyle cruising. I like the itineraries a lot.
When I took my first cruise with Norwegian many years back, they were the only cruise line to welcome the solo passenger. All the other cruise lines charged you for two passengers. Norwegian did something very revolutionary. They built the Epic with over 100 studio cabins and it worked. And my first cruise was on the Epic.
If someone who had never cruised asked me for information, I would tell them of my good and bad experiences with Norwegian but I would also advise them to check out other cruise lines as well as Norwegian.
I would give Norwegian Cruise lIne 3 stars but give Celebrity and Princess 4 stars based on what I have heard and read. Viking and Disney, I would give 5 stars again based solely on what I have read or heard,
Norwegian caters more to the middle income, working class, mass market except for their high end cabins.
I might get better guest services with Celebrity or Princess but you pay more and sometimes a lot more. And when you pay more, especially a lot more, you expect more. And you should.
I have read many bad reviews about Norwegian but I have also read many bad reviews about Celebrity and Princess. I was shocked to see a few bad ones about Viking.
So despite Norwegians weaknesses, there are strengths. I am familiar with the brand and very comfortable with the brand. I am comfortable with the concept.
But as I have also said, many guests are let down by Norwegian. If it were just me, that would be one thing. Norwegian like all the other cruise lines has not bounced back from Covid. None of the cruise lines have. All have had to cut back. Most of the cruise lines have staff shortages like most businesses.
Mostly all the cruise lines get hit by the norovirus. I keep up with cruise news.
I wrote "Guest Services after the Cruise" about my last cruise and what I should have gotten but did not. I did not get a satisfactory response. I was given $50 OBC if I use it within a year and I was chided by Guest Services. I was told that it is my responsibility to know what I should have received as Platinum. It was my first time sailing as Platinum and there was a lot of confusion on the ship.. If you remember, Norwegian had also cancelled three of my excursions and I had to deal with that.
Usually all your vouchers are on your bed and you get everything that you should get. This last cruise was a new one for me.
But now I know what I should get on my next cruise. Also, I am sorry to have to add that I have some serious health issues. I have had diabetes for over 10 yers and I am an old lady. Unfortunately my kidneys are now affected and I am in stage 3 kidney failure. I have had an ultrasound and lots of lab work related to my kidneys. And I am sailing on money saved. There are still a few more cruises left but .....
I am always glad to hear from you and everything and anything that you might want to say or have to say. You are. a very gentle person and helped me understand