I have a reservation through Booking.com that is just over a month away. This morning, I received a series of messages through the Booking.com property messaging tool saying that I needed to click a link to confirm reservation and payment details, or my reservation would be cancelled. The concerning thing is that the message was sent to me eight times over a span of a few hours and had numerous grammar/spelling issues. The length of time it stated I had to respond also changed between messages. Based on a Google search, I’m concerned that someone is sending a phishing scam through the property’s messaging service. The urgency and errors in the message are not consistent with something a professional property manager would send. Unfortunately, I can’t figure out how to get ahold of anyone at Booking.com to ask about it. They don’t seem to have a phone number posted on the website, and there isn’t an option to send a message to them showing. I emailed the property separately, but they haven’t responded.
I’m hoping to ensure that everything is OK with my reservation and that the property listing itself isn’t a scam- I had messaged them in the past and they were very professional, unlike these messages, and have plenty of reviews on and off Booking.com. Has anyone dealt with something like this before? Have you found any ways to successfully get ahold of Booking.com for help?
Thank you!