I give up. Perhaps the techie folks here have insight, and/ or I can just blow off steam and put this to bed.
ATT has an International Day Pass that states $10 a day, plus $5 a day for an attached line. When I've called, a day has been defined as 24 hrs. The max billed in one billing period is $150 ( plus "administrative fees", I discovered.)
On our recent trip, my husband and I kept records of our phones being on and off. We thought we were on top of it.
Then- the bill arrives. We are charged for many more days than our own records indicate. We are also charged more than the $150 per billing period.
Calling ATT is almost as much fun as calling an airline after a canceled flight. On my first call, I was on the phone 40 minutes. The rep could not give me the dates for which we were charged. On the bill, there are lines just stating "international Day Pass $10"
"International Day Pass Additional Line $5"
- lots of lines, no dates.
A supervisor was supposed to call me within two hours , who could give me the dates. Two weeks passed, and no one called.
Today I must have been in a masochistic mood, so I called again. After 60 plus minutes, and two reps, I was given a list of dates that our phones supposedly had Cellular Data turned on. I have no way to prove or disprove this, just my informal notes. ATT finally agreed to only bill us the $150 per billing period, and threw a small courtesy credit our way.
I can't believe it was this hard for ATT to reveal the dates for which we were billed . What am I missing here?
I asked what we could do in the future to document our correct usage. No real response. I was told I should just keep the phones in Airplane Mode, along with Cell Data off. (Airplane mode would not let anyone access their free hotel wi-fi.)
I don't think it's worth it to use European sims cards when we're in two countries and only two weeks???
I just feel like the big corporate world does what it wants. Shareholders are good, consumers are to be abused. I thought deregulations and larger companies were supposed to result in lower consumers costs; instead they are all getting near- monopoly sized.
I' m finished - literally, Have a great day.