Just back from Sicily….loved it.
We had 3 rental apartments, first one in Palermo was pretty good, despite walking up five floors to reach it!
Last one on return to Palermo for the last 3 nights was beyond stellar…I can’t describe how great it was in every respect.
However, the middle one in Siracusa was a different story.
No info was given to us about the apartment on checkin with the host, who told us they were hurrying to their lunch.
Host shouted as an afterthought back up the stairs as they were running down “Don’t flush any TP, put it in a bag.”
Otherwise we would not have known.
This is is the case in all of the area, to protect the plumbing.
No hot water…we sent a message and were just told “ a plug”….eventually found the water heater and got it plugged in.
Shower in one bathroom immediately overflowed as drain blocked…by day 3 it was unusable and we had to share the second one.
Toilet seat in first BR hanging off by one bolt, I nearly fell.
Sent another message, someone came and fixed the seat but not the shower.
No info given that water there is undrinkable as it tastes like salt.
No water at all on 3rd night…another message…told it was common to go off in the area occasionally.
Elevator advertised, but not working and looked like it had been that way for a while.
No bath mat …had to use kitchen tea towels…and no plug for kitchen sink .
I did point these things out in multiple messages to the host, and in my final (polite) review.
At one point the host messaged back “I am ill, I have a fever”. ???
The host reviewed me as “A stiff people” !! 🤨😏
Anyway, the point of this is that I contacted Airbnb yesterday after returning home, and they were very responsive, and ended up refunding me a small amount of what I had paid.
I did not ask them for money, rather I wanted them to make sure that this host fixed all these deficiencies for future guests.
So… in the end I was very pleased with AirBnB’s prompt responses, even though I had not asked anything but to have the host be more helpful and provide the amenities listed in the actual listing for the apartment.
We all work hard for our vacation dollars, and this apartment definite did not meet what was on the listing.
So…kudos to AirBnB in the end for their excellent response to me.