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Our experience applying for the Passe Sanitaire

OK, for what it’s worth, here’s my experience… We set up an account on August 27 and filed three requests — one for each member of our party. We figured that with an arrival date of Oct. 5, that would be plenty of lead time. Crickets…

I got on this forum thread and began reading all the hacks and tips — submit at a specific time of day, send emails to the info line, attempt to call the office and leave a polite message — and I tried them all. Crickets…

By the time we left the US on Oct. 4, we had resigned ourselves to trying to find a pharmacy to get tested in Paris. Especially since on departure day I received a response to the first of the three emails I had sent to the info link that basically said “Sorry. We we are getting a lot of applications now. We may or may not get to your applications in the next few weeks.”

So, on a whim, I logged into the website during our flight from the US and submitted, once again, our three applications at about 10 AM Paris time. I was blown away when the first of the three applications was accepted, and approved before I finished completing the third one. But as for the other two…crickets.

Got up our first morning in Paris and resubmitted the two remaining applications around 10 a.m. local time. Same thing happened — the first application was approved right away, the second one…crickets.

I waited until around 3 p.m. local time, resubmitted the third and final application. And this one was accepted and approved within minutes.

Based my experience, my assumptions about this process are:
1. There is no “workflow” tool that ensures that files are reviewed in the order in which they are received.
2. Submissions of multiple applications under the same login/account cause the system to accept the first one and reject all other the applications in that account.
3. If someone in the office sees a new application come in, they will open up that application and start the approval process…ignoring any that are sitting in the virtual pile for approval.
4. There MAY be some considerations given to those already in the country. Or not.
5. There is no live human being actually responding to email requests for assistance due to the sheer volume of inquires. Instead, someone has created a generic auto response to any and all incoming emails.

The good news is that, before we all had our Passes, our CDC cards allowed us to eat inside the cafes we went to, and we were able to access small shops without our Passes. But we would not have been able to visit the Louvre, etc. So I am really glad that we are all now approved and able to experience everything that brought us to Paris…and before we had to fly home

Posted by
6742 posts

Thanks for sharing this. Sadly, I think you are exactly right , especially on this point !

There is no “workflow” tool that ensures that files are reviewed in the order in which they are received.

And that is awfully frustrating !

Posted by
6129 posts

We submitted ours on August 29 and 12 days later both were approved with no fiddling around. But if they hadn't been I would be trying the approach indicated here. It is aggravating that there does not seem to be a process for either processing them in order received OR by arrival date. But there it is.

Posted by
10078 posts

When you resubmitted, did you fill out an entire new application or did you use a different email address?

Posted by
44 posts

Freedonia, right or wrong, I kept submitting new files under the existing account, with the same email address. When I submitted a new one, I would delete the prior submission since I knew the old ones would never move from the “en construction” status.

Posted by
2 posts

What I can't figure out is, when they ask 'address abroad', do I put in my home address, or the address I am staying at in France..? Can you help? I've asked via email and on the website with no response.

Posted by
44 posts

reach sir, I entered my home address in that field since I surmised that they used "abroad" to mean "not in France".

Posted by
62 posts

One step forward, 1 1/2 back for me! I applied on October 1 after I received my booster of Pfizer. I don't travel until Nov 29th so I had plenty of time. I got my QR code this morning buuuuuuut..... my birthdate is wrong. Because my DOB is 08/07 in American parlance I wrote it out as 07 August 19XX, and it's on my passport that way but my QR code says 19XX-07-08.

I emailed their "help desk" that it was incorrect and that my birth month is August as reflected on my passport. I was shocked to get an email reply within about 2 hours saying that it was correct per my passport. I did screen snips of my QR, info on the application page where they entered JULY and my passport and sent it off again.

I wonder how big a deal this is....

Posted by
44 posts

Christine, I don’t know…I will tell you that no one ever asked for a photo ID along with my Passe. They just asked me to pull up the digital copy of my Passé on my phone screen and make it bigger so their QR code scanner could register it. I would advise you to keep trying to contact them, but don’t lose any sleep over their error. After all, there will likely be a whole new set of rules put in place by the time you travel on Nov. 28.

Posted by
10078 posts

There are Calendar years, light years, dog years and now, Covid years.

Changes to travel rules are now measured in Covid years.

Between now and the end of November we will go through numerous Covid years. In fact, if you blink, you might miss some of the changes to the rules. They are no longer "written in stone." They are written in pencil.

Posted by
1929 posts

I had a conversation this morning with a friend who just got back from a cycling tour in France. He never did receive his pass but once he got there, nobody seemed to care. At restaurants and hotels he showed his proof of vaccination that had he printed off from home and it was accepted everywhere. Nobody at the airport when he entered France ever asked to see anything but a passport.

Posted by
22 posts

Thank you for sharing this because I was finally able to get our passes for our December France trip even though they may not be necessary by then!

It is because of this post that I finally received them in under 20 minutes!

Posted by
25 posts

I join those who have been frustrated by the application process.

Please allow me to vent.

It's our 50th anniversary. Provence has been on my wish list for some time now, so I booked a flight to Paris, then planned to train to Avignon. I submitted our first applications for pass sanitaire Sept. 24th. No response. I applied again on Oct. 12th. My husband got his almost immediately. Not me. I wrote polite messages, both on the application, and the message link. I received responses that they are checking on my applications.

Still nothing. We are scheduled to leave in 10 days. I'm ready to cancel. The happy anticipation has given way to resignation that I won't receive mine in time. I don't think I want to make the flight and hope that it comes through, or have to stress about getting a temporary covid test.

We could stay in Paris for the week, and not attempt to take the TGV to Avignon, but we've been to Paris 3 times already, and while it certainly would be no hardship.....I'm not sure I want to do that.

So thanks for reading.....sorry to gripe....it's just so frustrating. Not sure why the COVID vaccinnation card is not enough for the trains.

Here's to happier and healthier days for all!

Posted by
11 posts

I understand the frustration. I originally submitted my application in mid September and for over a month had heard nothing back. I ended up following a few steps from some other successful folks. Here is what I did

  1. Made sure all 3 travelers had their own accounts (with different email addresses)
  2. Deleted my original submissions
  3. Changed all my document types to pdf for all travelers
  4. Got up at 5:30 (Phoenix time) to hit early afternoon in Paris
  5. Submitted one each day from the unique account

The results were fantastic. Day 1 my application was approved in 3 minutes. Same pattern the next day. Submitted my wife’s and was approved in 23 minutes. 3rd day did our sons and it was approved in 15 minutes. I would be tempted to say I had a one off experience but I have been able to replicate it 2 other times. I should note that this experience came from this Tuesday, Wednesday and Thursday (today)

Posted by
25 posts

Thanks, Dean. I will try your method.

I stayed up twice, til 2:00AM, submitting my applications, so as to hit France work hours.

I will try once more, and create a new account, using a different email and see what happens. All my documents were in pdf form originally.

Cheers!

Posted by
62 posts

Wow!!!!! Gotta give it to the Europeans. They are on top of this so much more than the US. As I noted above my birthdate was wrong on my pass, which I got in less than 2 weeks. They responded to my email that my DOB was wrong very quickly. I replied with the "snips" showing them it was wrong.

Got an email this morning saying a new QR would be issued and had it within another hour.

Add to that the prevalence of testing options at airports and train stations.... I'm getting my "return to the US" test at the Mainz train station when I arrive from Strasbourg before flying out of FRA. Really, it could not be much easier!

46 days and counting!!!!

Posted by
11 posts

Dean, I will definitely have to try your method! I myself am in AZ, so will do exactly as you did! I originally applied over a month ago, and am quite nervous as my trip is coming up!

Posted by
44 posts

Christine, that is great news! So glad it all worked out for you. Now you can concentrate on having a great trip!

One tip to share -- there we three of us traveling together (one being my 89-year-old mom). We had copies of all three Passes on each phone so the first person in line could pull out the phone and present everyone's Passe. That saved a lot of fumbling around. We did the same with all museum entry tickets, etc.

Safe and happy travels!

Posted by
44 posts

Jadam, I completely understand your frustration. Please don't give up! I don't remember whether you mentioned where you live, but if it is at all possible, go into your account around 10 a.m. Central European time on Friday and submit a completely new file, then delete the prior one "en construction". If you don't get an acknowledgement email that your file is in review within 60 minutes, go back and do it again around 2:30 p.m. CET, deleting the earlier file.

I hope this works for you and you can then concentrate on anticipating a fantastic 50th anniversary celebration in Provence.

Posted by
25 posts

Srink100,
Thanks for the encouragement. I did start a new file around 2AM EST using a different email. I received a response that my file is "under construction". Nothing more so far.

Posted by
25 posts

Success! The application I used at 2:00AM EST using a different email, resulted in nothing. So I reapplied using my original email around 8:30AM EST et voila! I am so relieved.

I wish everyone a good day, and thanks to everyone who contributes valuable assistance.

Posted by
44 posts

jadam, that makes me sooooo happy! I was lucky enough to visit Provence four years ago and I have to say it did NOT disappoint! Enjoy every minute of your time there.

Posted by
25 posts

Thank you! I've been wanting to visit Provence for some time now.

Just realized a glitch. The birthdate on my husband's QR code is incorrect. Since we will need to take the TGV to Avignon, I'm hoping that this won't cause an issue. I did send a message, asking them to correct it.

Has anyone had an issue with incorrect info on their QR passe sanitaire?

Posted by
11 posts

My wife’s came back with an incorrect birthday. We are not trying to have it updated as we don’t want add any more complexity. Figured if we have the QR code we are good enough and we can’t see anyone digging past the code, maybe a validation of a photo / name. Birthdate is not even listed on the full page QR in the app. Good luck

Posted by
6742 posts

No one is checking id’s against the pass sanitaire, so they will never know a birthday is wrong.

If they did for some reason check, all you have to do is point out that the month/date are reversed, and that will make perfect sense to the person since they know that Europeans and Americans write dates exactly opposite.

Posted by
56 posts

Have read that you can get an app for your android phone from the app store - many apps show up when 'Pass Sanitaire' is searched - which one is best?

  • Also read that you can get the pass at a pharmacie in France, at no cost. How does that work?

Merci!

Posted by
10078 posts

The app is "TousAntiCovid"....it is the official app where you upload the pass.

Parmacists have been asked not to supply the codes anymore. You might find one but they are rare. It's best to keep trying to get the code via application.

Posted by
6742 posts

As Frankncorrectly points out, the pharmacy route for requesting a conversion of your CDC card to a French health pass has pretty much been shut down.

There are still sporadic reports of people getting their passes that way, but not enough that I would spend any of my precious vacation time trying to track one down.

Posted by
10078 posts

One of my hotels in France sent me an email describing what I will need a "Pass Sanitaire" for in the hotel--bar, restaurant--and a list of pharmacies nearby that are offering Covid tests. I guess they have had numerous guest who had problems getting a pass before arriving.

Even though I have the pass on my phone, I printed it out and will carry a copy in my wallet.

Posted by
6742 posts

Yes. Not to forget that one can get a pass sanitaire from a pharmacy by taking an antigen test for €29. A negative result will provide a pass good for 72 hours.

Posted by
25 posts

Morning,
On Friday I sent a message to the Passe Sanitaire folks indicating a mistake on my husband's QR certificate. This morning I received a corrected one. So, thanks for your suggestions and support.

To make me even happier, the weather in France looks perfect (so far).

Now....what to wear. ....just kidding. We always pack light. If I were brave enough, I'd just pack one more outfit, besides what I'm wearing.

Posted by
1 posts

How do you resubmit your application? When I log in, my current application comes up which was submitted on October 1st. I can edit this, but that doesn't change the date it was submitted. I arrive in Paris on Friday and I planned to follow your advice and submit a new application, which I would like to do under my current email and password. Is there something I'm missing? Thank you.

Posted by
44 posts

Judy, log out then log back into the website. You will see a page that has two options: "View my current files" and "Start a New File" then follow the prompts. Each time I submitted a new file and the new file appeared on my list, I deleted the old file.

Hope this works for you.

srink100

Posted by
1 posts

I rarely post on forums but just thought I'd share my success story in case it helps others.

I tried Dean's method that was posted on 10/14/21 at 12:42 PM above and was successful in getting my and my husband's health passes this morning! It worked like magic!

I created 2 separate accounts, deleted the original submissions, changed all documents to PDF, and submitted new applications this morning around 8am US eastern time, which is 2pm Paris time. One application was approved with QR code in 3 minutes, the other in 2 minutes.

Previously, I submitted two applications from the same account at the end of September and the applications have been sitting there for over 3 weeks.

Posted by
9 posts

I am flying from Seattle to CDG on Saturday, November 6th, arriving on November 7th. I have submitted 3 requests for the Passe Sanitaire: the first on 09/15/2021, the second on 09/29/2021, and the third on 10/13/2021. The 2nd and 3rd were submitted at what should have been morning work hours in Paris. All were submitted under the same account. I am traveling solo so I am the only one requiring a QR code.

I am getting ready to try Dean's method but I have not seen a discussion of how long before the arrival in France these were submitted. Is the arrival time relevant? Does the arrival need to be within a certain time of the submission?

I am going to try to submit a new request under a new account within the next day or two. All my documents are in PDF's. I have had 3 shots of the Pfizer vaccine. I will be picking up a car at CDG and driving to Honfleur, Amiens, and Epernay, with side trips to the Normandy beaches, Etretat, and Noyon. I will finish with a week in Paris.

None of my submissions have gotten out of "en construction". I know that my CDC vax card will "probably" suffice but I would prefer the QR code in TousAntiCovid as my first line of access.

Any ideas or suggestions would be appeciated.

Posted by
8456 posts

@groverhewitt, I’d suggest you send a query through the message function on the application asking something simple and fairly innocuous like “Are my documents in the proper format” or “Will these supporting documents be OK”. My experience is that brings your file to someone’s attention. I’d do it at around 9A Paris time.

While the CDC cards seem to be working, it’s just easier to have the Pass Sanitaire. I’ve been in France for a month including time in Paris, Bordeaux, Toulouse, and smaller towns in the area.

Posted by
10078 posts

I arrived in France yesterday. I have the pass. While on the train, I got notice of getting a second pass on a file I deleted when I got the first pass.

It makes no sense.

Posted by
203 posts

I find this whole process to be so weird and confusing.

My friend and I both applied since we wanted to visit Strasbourg for a day and get into things. We are coming in from Germany. We put the same exact thing on our request. I was denied with a "you are coming in from another European country get a pass from them" and theirs being accepted--- go figure!

I assume my German pass which I got here when I first arrived in Germany will work in France, but it seems very arbitrary if they accept or deny them based on our experience. I feel like the German version works easier (show your card to a pharmacy and they input it and give you a pass in an app) vs this French application process... very vexing!

What is possibly more odd and vexing is I have a cousin who I personally know is an anti-vaxxer running around France right now as we speak--- so how the heck she got in (I think for "student" purposes) and can get or do anything is beyond me... (?)!

Posted by
11 posts

Someone was asking how far out we applied for the pass. Our trip is at the end of November. Since that is still 6-7 weeks away I don’t think the quick response I finally got was related to the trip being close.

Hopefully that helps

Posted by
9 posts

Thanks, Dean. That did help.

I submitted my first request on 09/15/2021 for travel starting 11/07/2021. I have submitted two more requests under the same login since but no response. At midnight last night, 9:00 AM Paris time, I submitted an email from my latest request asking, as Pam suggested, a fairly innocuous question about my document submissions. It was a good suggestion but no response. After reading the email instructions, I think that only works if your request has been picked up by an administrator. Until then there is no one monitoring that request if it is still in progress.

At any, rate I am going to try your steps from 10/14/21 at 09:42 AM. I have created a new account under another email. I will get up between 5:00 and 5:30 AM to submit.

Will let you know how that works.

Posted by
48 posts

I have been following along as we get ready to submit our application. The info is very helpful!

I have a very basic question that I can’t find an answer to. How are you resizing the PDF on your phone to fit the 3mb maximum? I’m not well versed in this.

Thanks!
Rachel

Posted by
11 posts

I am not sure this will help anyone but mine wasn't moving and was allowing me to edit it. I pressed the edit button and then just submitted again as is. Had my code within hours.

Posted by
29 posts

Family and I are not traveling until March 2022. I submitted my application on 10/12/2021. I submitted applications for both my wife and daughter on 10/18/2021.

All applications were approved today, but I have a problem. They attached my daughters QR code/pass to my application (in essence we have two copies of her QR code, one for my wife, but not one with my information on it).

Does anyone have any suggestions on how to get the pass with my information on it, despite them having already approved my application?

Posted by
29 posts

I have an update. I reached out to the online folks regarding not getting a health pass with my name on it despite my application/dossier being approved. Still no response to that email.

On a whim, I decided to start a new application (at about 11:20am eastern time or 5:20pm in France). 45 minutes later I received an email noting that this application was approved. I looked and the pass correctly had my name on it.

Ended up working out ok and now we have all three passes for our March trip.

Posted by
4 posts

I just received my QR codes this morning. I used one login for both me and my husband. I submitted both early Thursday morning around 12:30am CT which was 7:30 am in France. I received an email around 4am CT saying there was an issue with mine. I fixed the issue and resubmitted it around 8:30am CT. Then I received my QR code at 11:33pm CT. At this point I hadn't heard anything about my husbands application. So I created another file for my husband at around 12:30am this morning. I received his QR code 2 minutes later. I then deleted his first application. If you submit the application at a good time it seems very fast. I would do what others have suggested and if you don't get quick results to resubmit a new file.

Posted by
5 posts

Hoping everyone will receive their passes before arrival. As for me I’m getting myself mentally prepared for an every 72-hour Covid test if the request for conversion isn’t received in time. The stats now indicate applications take 27 days to be approved. It was 26 days just a few days ago. Let’s hope this isn’t a trend!

My concern is it’s an everyone out for themselves situation. For those of us whose trips are happening in a few weeks (not months), the ‘wait in line’ courtesy isn’t working the way it’s supposed to. Granted the French government apparently isn’t enforcing this.

All I ask is if you have a trip that’s not happening for a few months, please let the process play out. Regulations may change and the government is doing what it can to satisfy visitors.

Merci, bonne chance tous le monde!

Posted by
9 posts

I have seen several others on this site mention stats with respect to how many days it is taking to process a request on average. Can someone tell me where these stats are coming from? I have submitted several requests and am still waiting for an approval/QR code but I have not come across these stats anywhere. Thanks in advance.

Posted by
1 posts

I am just shaking my head in confusion at the lunacy & inconsistency of this system! We booked our 2-week trip just about one month out and THEN we learned of this "Health Pass". I knew our time to complete it and get approval was limited so I was skeptical and a bit nervous from the outset. However, thanks to many ppl who shared their experiences we now have approval and QR codes downloaded on our phones. After initial submission we heard nothing except that it was under review and still could be amended/updated. I tried that once about a week ago and to quote a previous poster, "CRICKETS". Tried again around 6 AM today (east coast time) and we both were approved within seconds!!! While I'm certainly relieved & delighted, at the same time I'm also bewildered about the workings of this system! My best advice...just keep trying! And maybe aim for your submission to arrive mid-morning, local time.

Posted by
368 posts

This process is insane…. I applied originally 9/12 ….my original sin is …it was sent mid day CDT on a Sunday.
I have had only crickets and retried again @ 9:11 am CDT today, Tuesday 10/26… 4:11 pm Paris time….
Still crickets. We arrive Paris 12/25/21.

It is very frustrating that others who are not traveling until March and May 2022 have had theirs approved quickly. This is demoralizing.

Posted by
259 posts

For those who are bewildered by the system, please tell us how you think your own country would handle this. Americans need not reply since the United States is not even letting European visitors in yet even if a date has been set.

Posted by
10078 posts

Chris...you arrive in two months and you're getting upset now? You have time.

Posted by
368 posts

I’m frustrated with the craziness of their system…..there isn’t any when folks are not going until well into 2022 and the rest of us are still waiting.

Posted by
9 posts

Success!!! After a total of 8 separate requests - 7 under one account and 1 under a different account spread over approx. 6 weeks starting on 9/15/2021. Tried various suggestions from individuals on this forum so thanks to everyone for the input. Can’t honestly say what strategy actually worked. My successful request was submitted last night at 11:13PM PST (8:13AM in Paris). Got an email at 12:00AM PST (9:00AM in Paris) saying the request was received and another email saying the request was accepted at 12:02AM PST (9:02AM in Paris). Those times would seem to reinforce what others have said that getting it in near to, or during, business hours is critical. The 2 minute turnaround also would support another theory that the approval process is largely automated or at least boilerplate.

As to the other points touched on:
— Adresse de résidence à l’étranger was my address in the États-Unis
— All documents were in PDF format and less than 3MB in size each.
As an aside, all document sizes added together were less than 1.5MB.
— I included addresses and dates of the hotels I will be staying at in France under Commentaires / Additional information but I don’t think that had any impact since I also did that in earlier submissions.

I guess my conclusion would be that, in addition to reading this forum and others to get some insights, particularly from those who have been successful, persistence and experimentation are also necessary strategies.

Bon chance and bon voyage!

Posted by
52 posts

i noticed the calendar defaults to US type calendar
and wont let you put in a european calendar entry manually

also seems they want a ticket for entry but
you are using a rail pass for entry with no
exact date yet

Thanks for advance

Posted by
3 posts

My husband and I originally submitted about a month ago, 5 weeks ahead of our trip. Crickets. Last night at 11pm PDT, we deleted our pending applications, and started over, submitting documents in PDF format. We received our Passe Sanitaire in less than 5 minutes. We are 11 days out from our trip.

I don't know what the secret is, but even entering the information and uploading was easier than a few weeks ago, so maybe they are working out the bugs in the system.

Posted by
5 posts

I just checked the status of my submission and in a red box at the top of the page is this message:

This procedure has been closed, it is no longer possible to submit a file.

Has anyone seen this and know what it means? I hope this means the file is under review! It's a holiday weekend in France, and it's a surprise to see any change in status. I just hope it's a positive one.

Thoughts, anyone?

Posted by
44 posts

Joyus, I have no idea what that means...I did go back into my account to check on the status of the three requests I submitted for our trip in early October (one for myself and one for each of my two travel companions). I see that the first one I submitted that was accepted has been closed entirely (the status is listed as "brouillon") which I think translates to "draft). The other two are still showing "accepte" as the status. It's a moot point for us, since we returned to the States three weeks ago. But I assume that the passes are only "good" for the duration of your stay in France, which is why they want your eticket with the return flight indicated.

I have to tell you though, the red likely indicates an issue. I just wish I could tell you for certain and advise you on next steps. Ugh.

Posted by
411 posts

I just noticed the "This procedure has been closed, it is no longer possible to submit a file." message on that site myself a few minutes ago, so came here to look and see if anyone had any insight. Thankfully my trip isn't for another couple months, so not too pressed for time.

I believe some procedures for proof of vaccination for France are changing come November 1st, which might be why the French Foreign Ministry's site gives that message - they may have pulled the forms as they're making updates and changes.

I say that because on the Eurostar site (we're taking the train from London to Paris), it mentions:

From 01 November, you will receive a document certifying that you are vaccinated at French border control before departure from St Pancras International. Please keep this document in a safe place as you will need to show it on arrival in Paris.

https://www.eurostar.com/us-en/service-information/coronavirus-and-eurostar-service/travel-requirements
(click "Travel to France" to expand that section)

Posted by
79 posts

Joyous,
Try emailing them….they get back very quickly (although being the weekend, you may have to wait until Monday for a response)

mailto:sec.se-cab@diplomatie.gouv.fr

Attach all of your documents in PDF

Best of luck and let us know if you are able to get everything squared away!

Posted by
9 posts

Hi, Joyous.

I noticed the same red banner at the top of the page below the Sign In link reading
"This procedure has been closed, it is no longer possible to submit a file."

However I was still able to sign in to both the accounts I created previously.

I have already received my QR Code so I did not need to do anything but you can see if you can access your account. The only Action I have access to is Transfer my file.

Posted by
9 posts

One other comment related to a request that is Accepted. The email I received said "Your personnal informations will be automatically deleted after 10 days, please remember to download your French COVID certificate before that.".

I have not seen this noted before but point it out to emphasize that the PDF you receive containing the QR Code should definitely be downloaded to a local device for future use, ie printing, adding to TousAntiCovid app, or possibly to other apps. I believe this QR Code is usable in most, if not all, EU member countries.

Posted by
5 posts

To those who responded since this afternoon, thank you! That means you srink100 (who started us off here!), 1885BD, Danielle, groverhewitt303 :)

About the red-box message -- apparently it's their way to bring attention to an important notice. For example, I logged out and saw the same red-style banner instructing visitors to login or register.

Good to hear about possible changes on Nov. 1st. Monday is a public holiday in France, so let's hope for new news after the long holiday weekend there.

groverhewitt303 - that notice appeared even after I logged in, so my experience was the same as yours, except of course for the result. Am hoping mine will match yours eventually!

Happy weekend everyone!

Posted by
129 posts

So I logged in at 1400 Paris time. I deleted my old file with the intention of creating a new one and there is now no option to create a new one !!

As of this morning, it seems that the French senate has announced that, once again, Pharmacies will be handling the conversion of non EU CDC vaccinations into French Passe Sanitaire. They have done an absolute horrible job at telling anyone about this. The information is part of the touscontrecovid app news. This is the same app you can use on your phone to digitize your passe sanitaire and show it to people. You can download and install it and see the news for yourself. It was posted at 9:36am on Nov 2nd. The deal is that from now on, and for two weeks and as an “experiment”, Pharmacies close to airports, railway stations, and tourist sites will handle this using a new online system. If this works out, the system might become permanent. They are to charge $30 for the service. There is not real way as of today to know what pharmacies will have access to the information and government portal to do the conversion.
There is of course NO information on any of the sites mentioned above on this forum and while I also emailed my information I also just got an automated message and no response while my 4 weeks old web site based application has remained dormant.. They are making a complete mess of this for tourists and it is really annoying.
But for now… it does look like it will be back to finding a pharmacy close to an airport, railroad station os tourist site ( I guess that means most of Paris..) and pay $30. Hopefully, it will not be another complete mess and another waste of time.

Posted by
412 posts

Here's the original French text from the TousAntiCovid app as mentioned in the previous post, announcing that vaccinated third-country travelers should henceforth go to a pharmacy to get their vaccination card converted.

Les ressortissants de pays tiers de l’UE pourront dorénavant se présenter en pharmacie pour obtenir une attestation d’équivalence vaccinale faisant valoir une vaccination réalisée en dehors de l’UE, sous réserve que le schéma vaccinal soit conforme aux exigences françaises.

Jusqu’à présent, les voyageurs de pays tiers vaccinés hors Union européenne qui voulaient bénéficier du pass sanitaire en France pouvaient faire une demande en ligne auprès du ministère de l’Europe et des Affaires étrangères.

Dorénavant, une personne bénéficiant d’un schéma vaccinal complet reconnu en France (comme défini dans le lien ci-dessous) [my note: I can't get the link to load, so can't provide here] peut solliciter un pharmacien afin d’obtenir un pass sanitaire. Celui-ci pourra alors contrôler le certificat de vaccination grâce à un catalogue établi par le ministère, puis s’assurer de son authenticité et de sa validité. Après ce contrôle, il pourra convertir le certificat de vaccination au format “certificat COVID numérique de l’UE” dans le cadre du pass sanitaire. La personne pourra ainsi utiliser son pass sanitaire sur le territoire national, mais aussi dans les pays raccordés au système européen du certificat COVID numérique de l’UE.

There is no official English translation, but Google Translate does an adequate job:

Nationals from third countries of the EU will now be able to go to a pharmacy to obtain a certificate of vaccine equivalence proving a vaccination carried out outside the EU, provided that the vaccination schedule complies with French requirements.

Until now, travelers from third countries vaccinated outside the European Union who wanted to benefit from the health pass in France could apply online to the Ministry of Europe and Foreign Affairs.

From now on, a person benefiting from a complete vaccination schedule recognized in France (as defined in the link below) can request a pharmacist in order to obtain a health pass. The latter will then be able to check the vaccination certificate using a catalog drawn up by the ministry, then ensure its authenticity and validity. After this check, he can convert the vaccination certificate to the “EU digital COVID certificate” format as part of the health pass. The person will thus be able to use their health pass on national territory, but also in countries connected to the European system of the EU's digital COVID certificate.

Furthermore, after quite a bit of hunting around (!) this appears to be the legislation (obviously, in French) that formalizes this procedure; see the section that begins with "Après l'article 6 de l'arrêté du 1er juin 2021 susvisé, il est inséré un article 6 bis ainsi rédigé".

Note that the legislation states that a pharmacy may charge up to €30 for this process.

Posted by
411 posts

Well, here's hoping pharmacies are aware! haha.

My trip isn't until 1st week of January, and apparently French border control in St. Pancras (taking the Eurostar from London) gives some manner of document verifying vaccination before boarding the train. Keeping fingers crossed that document (since it's issued by French authorities) could then fairly easy be provided to a pharmacist to get the QR code as I'd feel more comfy with the digital pass in the official phone app vs. a paper document.

We'll see, though! 2 months is quite a long time and I'd not be the least bit surprised more changes are forthcoming.

Posted by
10078 posts

I took the Eurostar two weeks ago. The French authorities at St Pancras wanted my passport and proof of vaccination. They didn't give me anything. (I do have the pass.)

Posted by
411 posts

Hey Frank - According to the Eurostar site (though take everything with a grain of salt these days, I suppose), they are issuing some kind of document as of yesterday, Nov. 1. Of course, who knows if that is indeed the case, and if that document will be good for anything beyond simply getting on the train. But I'm operating under the hope and assumption any additional bit of paperwork and proof might help with that final step of getting the actual pass!

Posted by
8 posts

Per The Points Guy on MSN:
As of Nov. 2, the application process for Americans wishing to obtain the French health pass has closed. Upon arrival to France, travelers are advised to take a negative antigen or PCR test to secure a 72-hour pass.

You can read the full article on MSN Travel. Hopefully, this will change prior to my trip next March.

Posted by
68 posts

I'm personally bummed because I was going to apply for my pass back in August when the new rules came out, but I opted to wait in order to give space to those with closer departure dates (we leave Nov 17). We applied Sept 20, and...nothing. But others who don't have trips until 2022 have already been issued theirs. I completely agree that this is LOADS better than anything the US has even thought of doing, BUT. As a Type A planner, the uncertainty of all this is causing me some anxiety.

EDITED ON 11/3/2021: We just got our passes!! Here is our chain of events:

We originally applied on September 28, without success.

Yesterday morning, Nov 2 at 6am Eastern Time, I emailed sec.se-cab@diplomatie.gouv.fr inquiring about the status and offering to provide additional documentation if necessary. I immediately received the auto-response of [paraphrasing] "we are very busy and are responding as quickly as possible, please do not submit duplicate requests." This morning at 6:53 Eastern Time, I received this message from an actual human "Good morning, I can't have access to your file. Please send me back the following documents (in PDF or pictures): passport, vaccination certificate, flight tickets".

I responded as soon as I saw the email (7:32am) with all documents, in PDF, condensed to under 1MB, for both myself and my husband. We just received our passes, at 1:50pm.

Based on this, it seems like the portal might be shut down completely on their side? But maybe they are still working through the backlog of applications that were submitted prior to the portal being closed on 10/31. Of course this is all complete speculation on my end, but my advice would be that if you've already applied, it's worth sending a quick email to see what happens. We're taking the train directly from CDG to Lyon, so having official passes makes me feel much more comfortable.

Posted by
4 posts

I just received my pass this morning by emailing sec.se-cab@diplomatie.gouv.fr around 9:30 am CT yesterday! This is such a relief, as we leave on Monday for our trip and have been trying to apply through the web portal since September.

I emailed them the following and combined our information into two PDFs:

We are set to arrive in Paris on Tuesday, November 9 and return to the United States on November 15 but we have not received our health pass yet. Attached is my husbands (NAME) flight information, passport and vaccine card, as well as my own (NAME).

I emailed the consolates yesterday and they said they had no information related to this manner.

Posted by
7 posts

I have read about a number of people using this email address sec.se-cab@diplomatie.gouv.fr to get their documents processed for a Passe Sanitaire. Where did this address come from? Is it listed on some official French site? I am a little concerned about sending sensitive documents to an email address. Any help on this would be greatly appreciated.

Posted by
6742 posts

Kass, when the French first set up the electronic submission system for converting CDC cards, they didn’t set up a website - they published that email address and directed people to send their files to it.

Posted by
6 posts

How quickly has the email address been turning them around? If I am going at the end of the month, would it be advised to just send my documents to the email address?

Posted by
79 posts

Mike5055 I received it back within 24 hours total. First email I was inquiring about how the documents should be sent (some people said pdf instead of jpeg). She replied that she couldn’t access my files via the file numbers I provided so I sent her all of my documents. At that point, I received my pass sanitaire within 3 hours.

Posted by
129 posts

After no response from the portal for 6 weeks I did the email thing Tuesday morning. I used Google translate to write a short but polite email. I had to send three emails, each for myself, wide, and son because of size constraints with the attachments. At 445 the next morning I received three emails, each with a pass sanitaire!!! What a relief. We are leaving in two weeks and we had been on the verge of canceling.

Posted by
44 posts

Wow, that's great news, Anoikis! So glad to read that the latest workaround is resulting in success for those who attempt it. Sure reduces a lot of stress knowing that you have the documentation you need to do the things you want to do on vacation.

I have to wonder how many thousands of applications are sitting in limbo, and whether there will be any attempt to process the backlog now that they are no longer accepting new applications via the website...

Posted by
46 posts

Anoikis: Great news! I would like to try your approach. Just to clarify, with your email, you attached a pdf file of your CDC card, passport, and eticket? Anything else? I just want to make sure. We leave the day after Thanksgiving and I am getting a little nervous. Thanks.

Posted by
1 posts

I applied for the pass on Oct 4, and like a lot of other people my application was stuck 'in progress'. After reading a post on this forum, I sent an email to sec.se-cab@diplomatie.gouv.fr yesterday, Nov 4, at around noon. In the subject line, I included my arrival date, which is next week, the dossier number and my name. I typed a cordial status update request email along with info on the subject line, which Word translated to French. I also included a screenshot of the automated response email I received from them Oct 4 acknowledging application submittal, and attached my passport, CDC card, and flight ticket as separate pdfs. I'm happy to report that at around noon today, Nov 5, I received an email from SE-CAB Sec with my passe sanitaire. Finally! I was beginning to stress about having to stop at a pharmacy to convert the CDC card since I have to catch a train about 4 hrs after I arrive at CDG. Thank you so much for all the helpful tips people have shared on this forum.

Update: One of my relatives traveling with us next week submitted his information as described above today at 1:00 PM CST and he got the pass less than an hour later!