Someone from the Great White North please explain to this Seattleite the appeal of Tim Horton's. I went to the one on the main drag in Kelowna because I wanted the whole Canadian experience, and my take-aways were:
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Timbits: these are just cakey donut holes with powdered sugar on them.
Coffee: I thought this was supposed to be the apex of Canadian coffee.
It tasted like burned 7-11 coffee. The service: pretty nice. The
cleanliness: There's not enough Purell in the world...
I mean, I don't wanna slag the cornerstone of Canadian culture or
anything, but I don't see what's all the hullabaloo, Boo.
Well, Mike B, pull up a chair and get comfy, cause we might be a while... not really, I'll try to give the abridged version.
First, just like other chains you may be familiar with, like Starbucks, or Dunkin, or Krispy Kreme, it's probably not fair to judge an entire chain on a single experience at one location. I waited till I'd tried Starbucks cappuccino at several places before concluding it uniformly tasted of a burnt roast.
Tidbits ARE doughnut holes. They can be yeast or cake, and can be plain, glazed, or sugared.
Their coffee is drip, with the regular coffee from a medium roast, or the alternate, which is a dark roast with a typically more bitter taste. My preference is the dark roast. I've never found it burned tasting, since the coffee is made in regular pots and not commercial size urns; but it could happen, I suppose.
Service: no different than most counter service restaurants, I would think. Depends on many factors.
Cleanliness - again, I would expect them to meet necessary standards, but stuff happens and locations may vary.
Tim's is hardly the cornerstone of Canadian culture. Many might call such a comment to be a slag on Canadian culture. I'm sure that was not your intent. It is, however a bit of an institution, and perhaps even a social icon. It was founded by a Canadian pro hockey player. The only way it could be more Canadian would be if they also sold beaver tails, but alas...
In the beginning, the menu was pretty much limited to coffee and doughnuts, but over the years, especially after it was taken over and the rapid expansion began, the menu expanded and some have argued the food quality suffered somewhat. As did its reputation when it merged with a US food corporation. But in Canada it is ubiquitous, with more locations than any other fast food outfits. If people want to meet for coffee, chances are that a Tim's is the closest. It also has a presence on many Canadian university campuses, as well as on some foreign military bases that have a large Canadian presence (where it is seen as a tasty reminder of home).
Tims has long been associated with sports sponsorship. Most especially with hockey for all ages and levels. But also for curling (Canada's second sport?), where they sponsored the championship Brier for many years. They also sponsor the Forge FC soccer team. They have a very strong and active community outreach foundation through its Children's foundation.