Hi! I'm leaving for Turkey on Sunday, March 26th. I've been using your guidebook for Istanbul, Ephesus and Cappadocia. I've been in email contact with Lale Surman from SMR travel via the recommendations in the book about a private tour of Ephesus. My last email from Lale was March 7th. I asked her to send the booking form for the tour. Have heard nothing since. Their phone number no longer seems to be in service ( I called and a friend in Turkey called). Does anyone have any current information on the SRM Travel agency?
I just looked it up on Google and it says it is permanently closed. SRM Tourism:
Just a point of clarification, while they may have an office space that is closed, the company is still most certainly in business. Their guides lead the Rick Steves Best of Turkey and Best of Istanbul tours.
(I'm not even sure it's the same company. Lale's company is SRM Travel. Perhaps that is not the same as SRM Tourism, as found on Google Maps.)
I wonder which email address you are using. You might try the one on the "Contact Us" page for SRM Travel:
It is a more general email that might reach others at the company, rather than Lale's direct email address, if that's the one you were using.
Also, be careful that you are searching for SRM Travel, rather than SMR travel...
This is Lale (and Tankut) Aran's company:
Thank you for your reply. Yes, I've been using the correct website and email address. I find it strange though that the last email communication I had from Lale was on March 7th. In my response, I asked her to send me the booking form and have not heard from her since. Not what I expect from a Rick Steves guide.
I will try their more general email address--which is the one I first used--then Lale responded with her address: firstname.lastname@example.org
@CWSocial Thank you for your encouragement to contact Lale via the general SRM email address. Lale, did respond last night. She explained that they have been affected by the earthquake--helping with humanitarian relief efforts--and the start of the tourist season. She was grateful for the info about Google showing that they are permanently closed--totally inaccurate--and will look into getting that rectified. She sent the booking form per my request.
Thank you for your help!
dbrindis1, thank you for reporting back. I'm very glad to hear that you're back in touch with Lale. I can understand that the tour guide community in Turkey would be helping, along with so many others, with the humanitarian effort, as they were gravely impacted.
Have a wonderful time in Turkey!
Thank you. We are looking forward to our trip.
She was grateful for the info about Google showing that they are permanently closed--totally inaccurate--and will look into getting that rectified.
I suggested an edit to Google as well, which might help, notifying them that they are open. They should check into it so hopefully Lane will get back with them soon.
Thank you, Mardee, that was a good idea.