Trying to reach a "live" person for second day in a row - no answer. Left a voicemail, received a voicemail 8 hrs later suggesting to send an email. Sent email THREE days ago - no response.
Although I have already booked a tour, considering cancelling it - I have taken 2 previous tours with Rick, but NEVER have experienced such a poor customer service
Posted by
Austin, TX
1923 posts
I believe that I have seen another post by someone else having similar problems.
It seems that Rick is changing the phone system in their offices and are having difficulties with the new system.
Try going to their facebook page and or their website..
Posted by
Minnesota 🎒
15807 posts
I remember something about a change-over of phone system or something like that too. The staff, I believe, is also smaller in number than before COVID, and weekends don't count as business days so just be patient? I'm sure that someone will get to you just as soon as they can! :O)
Posted by
Los Angeles by way of Providence and Rome
557 posts
They are just wrapping up the monthlong Festival of Europe and this must be their busiest time of year for new bookings. Also, the weekend. I would cut them some slack. This is a small business, not Amazon.
Posted by
OP
7 posts
If they are having problems with phone system or proper staffing, this should be noted in their phone greeting so current (and potential) customers do not waste time trying to reach somebody
Posted by
franktown, colorado
2252 posts
Try sending a follow up email. The offices are closed over the weekends. They will eventually get back to you. Not trying to make excuses, maybe providing a reason? Like a lot of other organizations, I am sure they have been understaffed and overwhelmed.
Posted by
Phoenix🌵
2731 posts
Please email them. I had an answer the next day when I asked a question about my tour. Some people may still be working remotely.
Is this a question that the forum may be able to answer?
Posted by
OP
7 posts
I have sent couple emails with no responses.. Finally (after I posted this comment on the forum) email with the answer came in... I just sent them a follow-up question - will see how long it would take to respond
Posted by
Phoenix🌵
2731 posts
CWsocial just posted very comprehensive information about the Turkey and Istanbul tours which may help you:
https://community.ricksteves.com/travel-forum/tours/so-you-re-going-on-the-best-of-turkey-or-best-of-istanbul-tour
Posted by
Edmonds, WA 🌨 ☂
11179 posts
"3 days ago" was Saturday....getting a response on Tuesday ( today) seems timely to me.
Posted by
Austin, TX
1923 posts
There is a staff shortage in most businesses these days and it is. causing problems with Customer Service.
Posted by
Northamptonshire, England
32747 posts
are you in Turkey right now?
Or at home? Is the tour or a deadline imminent?