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Istanbul public transit - IstanbulKart no longer required

I had read about issues getting and reloading an IstanbulKart card but was preparing to give it a go once we arrived on June 11. Then at the airport I saw a big advertising poster that said all public transit could now be accessed directly with a debit or credit card.

We tried that out on arrival day and it worked great. Just hold your card over the scan plate on the turnstile, a little longer than you might think. The turnstile buzzes and turns from a green arrow to a red X. A red X confusingly means payment accepted, and you just push through the turnstile. 25 TRY / .78 USD per trip.

Worked great for me, but my brother got stymied by the red X thing and waited for it to turn back to the green arrow. Twice. Eventually we got him through. His card was charged correctly for the number of actual entries through the turnstile, not the error entries where he put down the card but didn't pass through.

Only downside we discovered was that the public toilets which take IstanbulKart as payment have not yet been updated to work directly with cards; you still needed the IstanbulKart for entry which we didn't have.

We did see one very distraught tourist who had just loaded 100 TRY onto an Istanbulkart card prior to trying to enter the turnstile. The balance was not updated and the card was not accepted. She asked us and everyone around for help, but no one could make it work. Felt sorry for her as we sailed through the turnstiles but we didn't have a solution except to pay with a card.

I am loving this new convenience, have also used it in Milan (where you also need to tap out with the card, not just in). I think it is active on Rome public transit, but can't confirm personally as I haven't done it. I've heard it works in London too. No stopping at kiosks or tobacco stores to buy tickets and then validating them.

We survived a 3-day trip in Istanbul without once getting any Turkish Liras in cash. All the bank ATMs we tried wanted an 8% surcharge and we didn't want to pay it. We did not go to exchange booths or non-bank ATMs, they were real banks, but the fees were outrageous and the same 8% at many different banks. We used credit cards, and the odd time we used cash Euros or USD (only for tips for guides and one airport transfer.)

One last caveat - I consider it rude to hand Euro or USD coins to anyone. Coins can rarely be exchanged or spent outside the country of origin, so you would have just dumped unusable metal on someone. We always asked in advance if those two currencies would be accepted, and then offered only bills, not coins. It was cheerfully accepted and everyone was able to convert on the fly and did not feel cheated.

Posted by
5471 posts

Nelly, oh my sweet Istanbul transit dream come true!

I was just in London, tapping away with my credit card to travel. And wishing that Istanbul would be so easy in August. I just emailed my hotel last night to ask them if they would be able to help me buy an Istanbulkart, as they helped me with my transit purchase last visit. (They said yes.)

Thank you so much for your report that there is one less thing to worry about in Istanbul!

Noted, that I may still need one for the facilities. I'll still get the hotel to help me for that.

Posted by
5471 posts

All the bank ATMs we tried wanted an 8% surcharge

Was there still an option, instead, to decline DCC and pay a fee? Or maybe the 8% was charged separately as a fee?

My bank will refund separately charged fees, but not a bad exchange rate.

Posted by
5471 posts

I just checked the ATM Fee Saver app and they still list quite a few ATMs that are no fee and no %: IS Bankasi, Ziraat Bank, Halkbank, ING, HSBC, PTT and Kuveyt Turk.

I've found a few of these near my hotel that I'll try.

The AK Bank ATMs that I previously used now charge a fee, and among the highest percentages at 9.99%!

Thank you for the heads up as ATM fees have certainly changed since my 2022 visit.

Posted by
1089 posts

Was there still an option, instead, to decline DCC and pay a fee? Or maybe the 8% was charged separately as a fee?

No, DCC was a separate kettle of fish. The fee disclosure came first. I accepted it and then got the DCC prompt. I could have declined DCC but still would have paid the % fee either way. At that point, I got disgruntled and declined the transaction, as my brother had done earlier. If I had really needed cash, I would have swallowed the fee and declined DCC but by then we were curious if we could ride it out without lira and we did.

Great tip about the ATM Fee Saver app, that’s a new one for me. I’ll check it out and also look for the listed banks next time. We tried four or five banks before giving up.

Posted by
5471 posts

Thanks, Nelly, for that explanation of the sequence. I'll know exactly what to watch for!

Posted by
219 posts

@CWSocial, I sent you a PM about the ATM Saver app. (Didn't want to hijack this thread.)

Posted by
5471 posts

Replied, thanks melrowgo. I think we've figured out the ATM app. Basically just select your country to see the list of ATMs and their fees. Use the map to find ATMs.

Posted by
28247 posts

I bet the Fee Saver app just isn't totally up todate. Ziraat ATMs were no-fee in Istanbul last fall, but I've read (I think on TripAdvisor or Reddit) that they now charge fees. That said, I noticed a Ziraat ATM in Bar, Montenegro, a few hours ago. I didn't need any more euros, but I was curious, so I tried withdrawing €40. To my surprise, there was no fee. The two other bank ATMs I had tried a few days ago in Montenegro were charging fees--not terribly high ones if you happened to need a lot of euros; it seemed to be a flat fee of about 5 euros. On large withdrawals that's a lot less than the 3% to 3.5% fees pervasive in Albania. I hate carrying around extra cash, but Montenegro is still fairly cash-dependent, and at least you know you'll have lots of opportunities to use leftover euros, as opposed to excess Albanian leks and Macedonian dinars.

I found a no-fee Halkbank ATM in (I think) North Macedonia earlier this month, so it would be worth trying Halkbank in Turkey. I'm not optimistic, though; I've seen examples of banks with different ATM-fee policies in different countries.

Posted by
6583 posts

For clarity, was there a need to tap out at the end of the ride.

Posted by
1089 posts

No, there is no need to tap out. Istanbul transit fares are a flat price, not time- or distance-based. Exit is through the same turnstiles as entrance, just push through and carry on.

Posted by
101 posts

Thanks for this post Nelly, it is great news. Antalya transit system also allows cc tap on, as I discovered only after purchasing an antalyakart.

I had also heard that Ziraat and Halkbank were no-feeATMs in Istanbul but discovered this past April they charge 8%, typical of most banks. I did find one bank, Türkıye İş Bankası, which lowered to 7% when I opted for the fee to be taken out in lira (the only ATM that offered). The only place in Turkey I found no-fee was in the city of Konya, a very conservative town that subscribes to the Quran prohibition of profiting from that sort of transaction.

Posted by
33 posts

We spent the month of May in Turkey and used Ziraat ATM's in at least 6 cities and were only charged a very small fee that was reimbursed by our credit union. We found many restaurants outside of Istanbul that wanted cash. We also at times had issues with our VISA working (restaurants and gas stations). We paid with VISA one night at a restaurant in Antalya and returned a second night and both of our cards were rejected so we tended to always carry enough cash to cover our meal.

Posted by
5471 posts

I so appreciated this tip. I've been loving tapping to ride in Istanbul. I've mostly used Google Pay on my phone, but sometimes I've either not held it properly or long enough to work. My credit card has worked 100% of the time on ferries, buses and trams.

The cost is 30TL per ride, whereas it would be 20TL with the Istanbulkart. But I estimated that I won't ride enough to make up the cost of the card (I heard 100TL now) and to bother with deciding how much to load onto it.

I love the simplicity!!

Posted by
5 posts

Hi everyone. In Istanbul, turnstiles have a "green arrow" that indicates they are available. When they display a "red X," it means they are not available at the moment or that you are on the wrong side for passage. It's definitely a bit confusing, but that's the logic.
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