My family (my wife, 2 college age daughters, 14 year old son, and me) returned late last week from our first trip to Italy. We spent 10 nights that were pretty evenly split between Rome and Florence. We had a great time and the itinerary worked pretty well. I tend to want to see everything, so I have to try to not pack too much in to each day to match the pace the rest of my family prefers.
Travel
We were originally scheduled to fly SAS from Atlanta to Rome, with layovers in Copenhagen. The return layover was an overnight, which everyone was excited for. Unfortunately, SAS cancelled our outgoing flight from ATL to CPH without notifying me (no email, no text, nothing). They moved us to a flight the next day, but did not even bother to fix our connecting flight from CPH to FCO. So when I happened to log onto their site about 4 weeks out from the trip to check the seat assignments, I was surpised to see they had us flying from CPH to FCO on the morning of 3/17 and then flying from ATL to CPH later that same afternoon. Not good. SAS was very difficult when I called to try to fix their screw up. I was disconnected twice when the rep said they needed to put me on hold, and each time it was after I had to wait 20 minutes to get through to a human being. The only thing SAS was willing to do was move my connection from CPH to 3/18, which would screw up all my accommodations and tour plans. So I ended up cancelling and getting a refund. Although even that was a hassle, since it took them weeks to refund the seat assignment fees. And even then, they made me enter my bank account information on their website to submit a refund request. I asked the SAS rep to just put it back on my credit card, but I was told this is not possible. Then when the refund was issued, guess where it went? Back to my credit card.
I ended up having to scramble to get new tickets right before we left. I of course paid through the nose to do so, but I was able to get flights to Rome that departed from my town (and connecting in the US so we could arrive earlier in Rome) rather than having to drive to ATL, so that was a bonus. The kids were bummed about not going to Copenhagen, but it meant an extra day in Italy.
Our United flights on the way to Italy (3/16) were unremarkable. The flight back from Rome to EWR was actually 30 minutes early, but that was the last good news of that trip. It took over an hour to get through the passport check in EWR. We then had to recheck our luggage, and that was when we learned United had busted one of our suitcases. We had to take to baggage services to get taped up enough to get it home. Then we had to wait forever to get back through security. If our flight was on time, our 3 hour layover might have seemed insufficient. But "fortunately" our flight was delayed enough for us to get something to eat and get to the gate with about 30 minutes to spare before they started boarding. However, about halfway through boarding the plane, they kicked everyone off because maintenance wanted to change one of the tires. While we were waiting for that repair, there were few updates on the departure time. So I just started watching for when they reattached the jetway to guess when we might actually leave. We finally got home after being up for almost 24 hours straight.
Itinerary
We spent the first 4 nights in Rome, then 4 nights in Florence, before having 1 more night in Rome before our flights home on 3/26. We took a day trip from Rome to Pompeii and a day trip from Florence to Siena. We spent that last day in Rome seeing Ostia Antica.
Weather
We had almost perfect weather for the entire trip. It was overcast the day we got to Rome and it sprinkled a bit the day we got to Florence, but otherwise we had at least partly sunny skies and highs in the low 60s the whole time. I am really glad we decided to go over Spring Break rather than during the summer.