Hi -
First time on this forum. We purchased trip insurance and then filed a claim when one person in our group got ill and had to fly home earlier than planned. This person became ill and was seen by ambulance medics. The insurance company denied our claim, even as we submitted additional support material several times.
Does anyone here have recommendations for obtaining legal assistance to deal with the denial?
Thank you in advance for any help/advice you can provide.
That is surprising to me. We have always had trip insurance payments paid to us within a month when we became ill and had paperwork from doctors. Was any doctor involved in the diagnosis? I am sorry this happened to your group trip. We always have been treated by a doctor and/or medical center staff who filled out the claim paperwork.
What country did your friend become ill?
Thank you. He became ill in Hong Kong. We were seen by an ambulance service but I believe insurance wants to see records from a full medical doctor.
What are the specifics of your policy? I am going to infer from your posts that he / she did not see a doctor, was not hospitalized etc. I doubt they triggered the terms of the travel insurance. You need to understand the details of this type of insurance before you travel.
I have edited my post to add in this link: https://www.allianztravelinsurance.com/travel/trip-cancellation/trip-cancellation-claim-denied.htm. Some food for thought.
