Sixt Car Rental Company

We rented a car in June 2013 from Sixt online for 11 days to be picked up in Paris Italie National BP gas station and dropped off in Nice, France. First, the car we had ordered and paid for online was not available when we showed up for pick up and they gave us a cheaper car which we had no choice but to take as we had checked out of our hotel and were ready to leave Paris. The biggest problem for us was the lack of enough cargo space to store all our luggages. We had ordered and paid for a BMW Touring (station wagon) and we received a BMW 3 series with little cargo space. So our kids had 2 luggages under their legs for 11 days. Third, Sixt car rental company was unable to replace our car along our trip with constant emails going back and forth with false promises and refused to refund our money for the price difference at the end. Their claim was you signed for the car you picked up, now deal with it. So they completely ignored our reservation specifics and the amount we had paid, and instead, they continued to say we signed the pickup receipt and the price stands even though BMW 3 series is cheaper than BMW Touring. To make matters worse, they filed an accident claim against us after we dropped off the car, returned to the US and placed a dispute with American Express. Luckily, we had kept our drop off receipt which showed that the car was in perfect shape when we dropped it off and so they dropped the accident claim. I'm not sure who owns the Sixt rental company but their customer service is nowhere near the service that American companies provide. They cheated and deceived us throughout our trip with errors, false promises, bad customer service, fake accident claims, and price overcharge by providing cheaper car and refusing to refund the difference.

Posted by Mark
Santa Barbara, CA, USA
144 posts

It is not fair then. Sixt once charged me for a 50 Euro extra cleaning fee which was pretty bogus.
I had problems with Europcar that once dismissed my report of a dent as irrelevant and too small to write down on the damage form when I picked up the car. When I returned the car, the same dent was noticed and the once "irrelevant dent" was reported and charged to my account.

Posted by Mark
Santa Barbara, CA, USA
144 posts

Did you get a BMW sedan instead of a station wagon? This is not clear to me. The BMW Touring (station wagon) comes in 2 flavors: the BMW 3 series Touring and the BMW 5 series touring. If you got the BMW 3 series station wagon, it is indeed a proper Touring and you got the vehicle you requested. If they gave you a 3 series 4-door sedan instead then they should have discounted the vehicle. Regarding damage to the car, I always spend a good 10 minutes going over the vehicle (in Europe particularly). I insist that the issues I find are indeed entered in their computer before I leave the rental place.

Posted by Ed
Pensacola
7978 posts

Is this just a rant or do you have a question? Are you looking for ideas to get a resolution? Do you want to know where and how you might have screwed up so you can prevent it from happening again? Who were you actually complaining to? Sixt is a pretty good outfit. If you were fussing at the gas station crowd ....

Posted by Henry
Porter Ranch, Ca, United States
6 posts

I'm saying that I rented and paid for a BMW series 3 Touring and got the BMW series 3 sedan 4 dours which does not have as much cargo space. And no, they refused to refund the difference. As far as the false accident claim, it was canceled after we indicated we have the drop off receipt with no issues listed. To me, they cheated and deceived us on many fronts.

Posted by Nigel
East Midlands, England
8758 posts

Sixt don't trade in the US. Ed is never home long enough to hold down a job. Answer to question: Ed doesn't work for Sixt.

Posted by Roy
Auburn, AL
805 posts

Henry may have a legitimate complaint, but attacking someone who dares challenge him is not a good way to win friends and influence people. The criticism of Ed is especially ironic because Sixt is one company Ed, himself, has criticized by name in the past for using a bait-and-switch routine. Even if every detail of the OP's account is, in fact, true, every rental company out there gets the same type complaints from time to time. Most of the time it seems that the problem is with the local office, not at the company level.

Posted by Henry
Porter Ranch, Ca, United States
6 posts

I just asked him if he works for Sixt, nothing more or less. Sixt compnay is responsible for all its offices. I rented a car from their main website. I can care less who provides their bad service or who writes their manipulating and distorted emails to their customers. We just want our money back for giving us the wrong and less expensive car. But they continue their path of denial and shifting the blame. They also have great public relations guys to fight customers like me online which is pathetic since they can spend their money to improve customer service.

Posted by David
Florence, AL, USA
1972 posts

Sixt is coming to America in a small way. I think they may have some offices in Central and South Florida.
This is not good news of how a rental operation should work.

Posted by Susan
Sausalito, California
3209 posts

Thank you Henry for the warning.. duly noted for future reference. I would like to know from Ed how to prevent this from happening in the future with any company, cuz I think they're all capable of this.

Posted by Roy
Auburn, AL
805 posts

I cannot read minds, but post no. 4 does not seem like an innocent question to me.

Posted by Susan
Sausalito, California
3209 posts

Roy, there was no criticism or attack. I think you were having a bad day.

Posted by Henry
Porter Ranch, Ca, United States
6 posts

Sixt still refuses to admit the error and refund my money for the price difference. I am taking my awareness campaign against Sixt to other websites and BBB if they are doing or planning to do business in the US. Thanks everyone for your support.

Posted by SUSAN
DALTON, MA, USA
64 posts

I have enjoyed this website so much and all the great advice people give,but I have found that certain people behave arrogantly in their replies to people - not politely. Yes, they are well traveled, but it doesn't mean they should be sarcastic....please behave GENTLEMAN. Sometiems people think sarcasm is humor, but not really.....
Treat others as you want to be treated.

Posted by Nancy
Bloomington, IL, USA
7683 posts

I read Henry's response the same way that Roy did. It seemed to me, too, that Henry was questioning Ed's motives in his attempt to clarify Henry's question. After all, this is a website for questions, not experiences (except in the Trip Reports section). What was the reason, or the relevance, of Henry "suspecting" that Ed works for Sixt, other than to suggest than Ed might be biased?

Posted by Roy
Auburn, AL
805 posts

Absolutely no sarcasm intended, at least on my part. It was simply an honest observation of what appeared to me as a hostile response to legitimate questions from another poster who happens to be well-respected on this site.

Posted by Roy
Auburn, AL
805 posts

The line in question is an ad hominem argument that, by definition, is an attack line used to deflect attention from the speaker and discredit the other person. From some of the comments here, it worked. And attacking me personally is the same type argument. It is enough just to say you disagree and state the reasons.

Posted by Tom
Hüttenfeld, Hessen, Germany
9131 posts

For the record, I've used Sixt several times and found their service to be top-notch. They even sent a representative to meet me and provide a car at a small airport in northern Sweden long after their normal business hours. And no, I don't work for Sixt or have any financial interest in the company. Just a satisfied customer.

Posted by Don
Edmonds, WA, USA
8 posts

I had a similar experience with a European rental company years ago. The lesson learned was to deal with US companies who want to keep me as a customer here at home. If that costs an extra dollar or two then so be it.

Posted by Gene
Los Angeles
1 posts

I also rented and prepaid a car from Sixt this summer, picking up from Nice and returning there. I turned down the usual CDW/LDW coverage from Sixt, as it was covered by my credit card and insurance. Curiously, midway through my three-week rental, I received an e-mail asking me to provide the details of damages to my rental car that I had supposedly already returned. I replied to the company's e-mail explaining that I still had the car and that there was no accident or any damage to it; I also requested that the erroneous information be corrected. I did receive an e-mail acknowledging my input to the accident report request, but no further explanation. I had no complaint with the rental car or the flawless service at the Nice rental facility. I did, however, make a video of the car upon returning it.

Posted by Rick
London, Canada
1 posts

We rented a car from Sixt at CDG Airport, Paris. The service was horribly slow. Although Sixt staff was not busy, it took 2 hours to complete the rental. They did not have the type of car we had reserved several weeks in advance and we were forced to upgrade to a convertible which feature we did not want or use. The first car which was offered to us was extremely dirty and far too big to navigate through the historic towns of Normandy. The car that we "accepted" did not have a full gas tank and there was no washer fluid. We were also told it would take an additional 40 minutes to have the car washed. Further the car had a major dent in the rocker panel as if it had been driven off a curb which caused us some concern about the vehicle's safety. Upon our return home, we attempted to receive some resolution of our complaint with Sixt and were told that we had signed for this car and that there was nothing they were prepared to do. I would never rent another car from Sixt. With this kind of service, I honestly don't know how they stay in business. From Henry's description it sounds as if Sixt engages in misleading practices in which they accept a reservation which they have no intention of fulfilling. This leaves the renter with few options other than to accept whatever Sixt dictates. The reason I suggest this might be a company practice is that another couple from the UK were at the counter complaining about the very car which was subsequently offered to us.

Posted by David
Florence, AL, USA
1972 posts

Nice things have been noted about Sixt online, and I've also seen some negative. Strife is in the general nature of the car rental business. But how the people behind the desk handle issues separates the good from the bad.

There are some rental agencies in Europe with famous American car rental brand names, however they're actually franchise operations that are European owned. And some of them have horrendous reputations in some countries.

I try to rent when overseas from companies that are "company owned" by U.S. rental firms. They seem to communicate better and respond better to issues.

Our son and daughter once accompanied my wife and I to Europe for one of my 2,000 mile blow and go trips. They lived by our family travel rule of only taking one 22" rolling bag and a small backpack. We didn't have one more inch in the trunk of a mid size car. The other rule is that everyone handles their own luggage.

Posted by Jim
Slidell, LA
283 posts

Sixt is a German car rental company I'd never heard of until traveling to Scotland in September 2012. I was looking to use my Hilton Hhonorrs points to rent ca car in Edinburgh and the were a partner of Hilton. They told me that because I am a Diamond member I would get a 15% discount and a one car upgrade, I i decided to pay and save the points. I received the car I ordered and was upgraded to a BMW, then received about 15 minutes of invaluable coaching on driving there. It was equally as easy retuning the car. This past September I was in France for two weeks, one in Normandy and the other in Provence where we used Sixt. I received the car I rented and had no problems checking out or retuning it. We used Hertz in Normandy with similar success because Sixt didn't have an office in Bayeux. I can understand how someone might have a problem with a European company, but contrary to what was stated above, Sixt DOES do business in the US, with offices in Ft. Lauderdale and at the Orlando International Airport. I found it helpful to call the Orlando office several times in my planning process for France when I couldn't get to the 800 phone number. Hertz was also very good and less expensive because they had a deal going on at the time, but I'm going back to Europe alone next year for 30 days and will probably use both as needed. No...I don't work for Sixt either.

Jim

Posted by R Elizabeth
Pensacola, FL, USA
6 posts

So sorry to hear about your problem with Sixt. We have rented cars from them on 5 different occasions... 4 times in France once in Germany and been more than satisfied each time. So I am hoping your experience was atypical.

Posted by jack
Sheboygan, Wisc., USA
927 posts

I have rented from Sixt in Germany and was very pleased with the service. I have also rented several times in Orlando and found them to be cheaper then the in airport rental companies. They are located a short ride from the airport and their pickup and dropoff was very efficient.