I recently transited through FRA on my way back from Johannesburg to LHR on Lufthansa. I had booked assistance as I’m awaiting a hip replacement and can’t walk for long distances. The service was organised and the staff pleasant , but it took all of the 2 1/2 hours in between my flights to get from the arrival gates A in Terminal 1 to the B gates, also in Terminal 1. We had to wait for about 1/2 hour for the cart to collect us, take us the long distance to the area near the transfer tunnel where we had to wait again for a guide to walk us onto the train and take us to the B section. We then waited for another cart to take us from the tram to the B gates security, another longish wait and long journey. Having got through security, I was then supposed to wait for another cart to get me to my gate. I was getting anxious about the time by then and fortunately realised that my gate was close by so I was OK to walk there by myself, arriving about 15 mins before they started boarding.
I was grateful for the help as I really couldn’t have walked it, but I was shocked at how long the whole process took so this is a warning to anyone else who needs assistance at FRA - make sure you have a lot more time than you think you need to make the transfer. I was impressed, though, that when each driver dropped us off and told us the next person would come to collect us, that this did happen smoothly even though it took so long.
And by the way, no problems with luggage transfer at FRA, they seem to have sorted out the summer problems. My outbound flight from LHR to FRA last month was delayed 2 hours because of thunderstorms over FRA and we just managed to make the connection to Cape Town, but our luggage didn’t and had to be sent out on the flight the next night. It was delivered safely to me the next day. Well done, Lufthansa, and super well done to the genius at FRA who made sure that our late incoming flight disembarked 2 gates down from where our outbound flight was boarding - we had 15 mins to get onto the Cape Town flight but everybody made it!