Currently in Pisa and found the people to be very nice. But discovered one real basic fact. Don't evrr eat near train stations and on tourist streets. Or anything that's states tourist. Because you will get lousy food and service including being overcharged. Other than that Italy is Bella and so are the vast majority of its people. Started in the Cinque Tera stayed in Corniglia now in Pisa and working east to Flirence then on to Roma. Woohoo. Love Italia.
Interesting that you had that reaction, Brian. You might find it interesting that when I had an Espresso two or three years ago diagonally across from the Field of Miracles it was only €0.90 and very good, served at the right temperature and the beans were roasted correctly. A slice of pizza from the little pizza place at the station was acceptable too, as slices go. Sorry yours was so bad.
I have to agree with you Brian, as a general rule. Glad you're loving wonderful Italy!