Hi all! This is probably a travel 101 faux pas, but my luggage mysteriously disappeared from the luggage storage at Hotel Amiral, Nantes, France, and I wanted to share the unbelievable attitude of the manager-on-duty.
We checked out early morning and went for breakfast and a stroll. When we came back, one of our bags was gone. The staff claimed that they were at the desk at all times and the only people passing through were the other guests (a quick phone call with them revealed nothing). I went to see the manager at his office. He sat at his desk typing away at the computer, completely ignoring my presence. After standing there for a while, I asked him about my lost bag. Without acknowledging my presence or looking up, he said, "I didn't handle your bags, I don't know." I stood there, gaping, and then responded "For a situation as serious as this, you seem like you don't care." He then said, again without looking up: "Are you sure you left bags with us? Perhaps you are imagining that you did?" He continued to type away. I left fuming. Pretty damn unbelievable.
The staff at the desk was terrified, apologized for not giving us luggage tags ("I had too many customers to take care of at the time, so I didn't give you the tags"). He then directed us to the police, where we filed a report.
The manager didn't come out to address the issue and we never got an acknowledgement/apology from any other upper management. We left bad reviews at various travel websites, but that's the most we could do.