Lisbon, Portugal Airport Insane 3 1/2 Hour Wait in Passport Check Line

I flew into Lisbon, Portugal on 4/14/26, and waited 3 1/2 hours in the non-EU passport check line. The airport employees (in shocking pink vests) were uninformed and unhelpful. Upon entering the arrival hall, we were directed to a line to scan our passports. When a passenger who was scanning received repeated rejections, I noticed that his passport was British (non EU), and the scanner appeared to be for EU passengers only. I pointed this out to the airport employee, and she simply shrugged. This caused a delay of an additional 15 minutes, even before entering the passport check line. Plane debarcation was via steps, and into a bus which stopped for 10 minutes for no reason, and was delayed another 10 minutes while waiting in a line to access the terminal entrance. At one point while waiting in the passport check line, 4 of the 8 passport clerks left their stations with no replacements (apparently lunch) and returned 40 minutes later. After finally clearing passport check, I discovered my bag was not on the carousel. I asked an employee for assistance, and she directed me to the lost luggage desk. On my way to the lost luggage desk, I found my bag, along with several others, in the middle of a crowded aisle. I will NEVER fly into Lisbon again. And my experience in Portugal did not make up for the misery I experienced entering the country.