We recently stayed at 72 Mazarine and have sent 2 emails to the company expressing our concerns without courtesy of response. We were intrigued with the option of spending about a week in an apartment vs single hotel room. This apartment is in a wonderful location but there are BIG buts. The minor concerns deal with lack of basic amenities such as no shampoo forcing you to go out to buy it after long travel, only 1 key with more than one guest, nowhere to place your clothing since virtually all storage is used by the company for bedding, and a few others. However, the much bigger concern deals with cleanliness. The tile floor is embedded with dirt. And more shocking -- and we only realized this on our final night when we noticed what at first looked like some slight discoloration through the pillow cases which upon removal revealed that the pillows are extensively soiled by what can only be described as various body fluids. To use pillow cases as disguise in the hope that guests will not see what lies underneath is foul and disgusting. And, with no response from the company, I have made this posting
We remain intrigued with the idea of renting apartments -- just find another company that understand cleanliness and what customer service excellence truly means.