I never do this sort of thing - putting comments into forums, etc. I was so impressed, however, with the customer service, product-quality and overall customer experience we had at Anneliese Friese in Rothenburg that I felt compelled to leave a comment here in the Rick Steves forums. Rick mentions the store in his book - and Anneliese (the most adorable rock-star 80-something-year-old shop owner you'll ever meet!) is so proud of her relationship with him that she treats anyone with his book like honored guests.
If you plan on buying a stein or cuckoo clock during your trip to Germany - make that purchase at Annelies's store in Rothenburg. You'll not only be supporting a fantastic family-run store, but you'll also find great value on all of your German souvenirs inside!