Very disappointed with my flight from Frankfurt to Philadelphia on 10/12/2025 for the following reasons:
1) The Business class “pre-board” was ridiculous. We were herded onto a bus outside along with about 75 to 100 people and forced to climb stairs to the aircraft
2) At first the seats looked spacious but over time they became hard and difficult to sit on. The padding was cheap and thin and had to be doubled up to stay comfortable (with the help from flight attendants). In fact the woman’s seat in 2G broke completely and had to be adjusted frequently throughout the flight