The Gold Market, Florence

I'm sorry to hear this. However, I'm curious as to why you would ship jewellery home?? Either wear it or carry it in your bag. Surely it's not a weight factor.

what did you ask the store to do in your letter? what are AMEX going to do? why didn't you just take it with you instead of paying UPS? what does the fact that UPS just left it have to do with anything? what was written on the Customs declaration that caused UPS to think it had little value?

these are questions which immediately arise from your story.

To clarify: I didn't bring the jewelry home because the jeweler was to take links off the bracelet and I wanted the necklace in yellow gold instead of rose gold. The jeweler wasn't in that morning and the chain had to come from their workshop. The pieces weren't available to take with me.

The shop assured me that they ship jewelry all the time and there would be no problem.
I've asked them for a refund and if they won't, then Amex will likely refuse the payment. I will report back on the outcome.

The store has a good online presence, I've posted this so other people will take care.

Further, I was assured by the shop that I would sign for the pieces when they arrived, not that they'd just get dumped in my hallway.

I would imagine it was very disappointing at the least to open your package and find the wrong items. I expect it also frustrating to have to deal with getting things right. At this point you might consider just returning the items shipped to, canceling the transaction on your credit card, and chalk it up to lesson learned. I'm not sure how expensive the pcs you purchased were but I would not have been comfortable walking out of the store without them.

I sent 2 emails to the store and got no response. So I alerted Amex and wrote the store again. At that point, they agreed to a return. It took a couple weeks, but I did get my money back. So no real harm done, but I am still super disappointed.

It was the first time I'd ever bought jewelry abroad. Next time, I'll make sure to leave a store with exactly the pieces I tried on.

Other jewelry purchasing novices should learn from my mistake...

Thanks for letting us know that you recovered the money. It could have been much worse.

Thanks for the update - glad you had a resolution - sorry you missed out on your jewelry.

Shame this happened to you its not like you will be able to find a similar piece at home