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Yesterday's high-anxiety layovers

I returned from Italy yesterday, flying FCO-ZRH-ORD-PDX in Swiss Business and United 1st (ORD/PDX). I found those tix back in early March for what I was willing to pay just as airfares started up. I saw the fare in Google Flights and jumped on it-- booked through United. At that time other itineraries were already $1500-$2000 more.

As booked, I had a bit over two hours in Chicago and two hours in Zurich outbound. Inbound I had 1:40 in Zurich and around three in Chicago. After various schedule adjustments over the summer I had an extra ten minutes in Chicago outbound and my inbound connection in Chicago had ballooned to 4 1/2 hours.

Departing Rome yesterday morning we had about 40 minutes weather delay, and arrived Zurich 30 minutes late. Being in the front of the plane I was one of the first off. Walking briskly, I made it to passport control (about five minutes), got on the train to the international terminal, and again walked briskly to my gate. When I arrived they were already boarding business class. So I basically walked directly from off one plane and onto another. Supposedly minimum connection time in Zurich is 40 minutes. That would really be pushing it for an international connection, a long line at passport control or other delay would send things off the rails.

Arriving at ORD Terminal 5 started quite nicely: while the international arrivals hall was packed, I was able to walk directly to the Global Entry kiosks. I didn't even have to pull out my passport, just plant my mug in the facial outline and hit the "take picture" button on the screen. The CBP attendant gave me a "Mobile Passport" card and directed me to baggage claim. Which is where everything went off the rails.

tl;dr for the whole experience, suffice to say we waited 2 1/2 to 3 hours for baggage. Rumor was a broken outside transfer belt. Eventually they moved the claim to a different belt. What followed was the high anxiety rest of the process: the crush to get out of baggage claim and to the United transfer belt, then the train to Terminal 1, then back through security, and then the really brisk walk to my gate. Managed to get there 20 minutes before boarding. So much for the leisurely trip to the United Club I'd planned!

Posted by
1258 posts

Glad you made it, thanks for the story.

Carryon has its privilege, even if you've access to the lounges.

Posted by
6713 posts

Welcome back to the PNW, Alan. Too bad you had to use baggage claim as your pre-departure lounge. But at least you were comfortable, presumably, on the flights. Your baggage experience is one reason many on this forum recommend carry-on, especially with layovers. But I can't say I follow that advice often.

Happy future adventures, and good luck getting those airfares!

Posted by
3440 posts

I usually check my bag on the way home. I'm tired, and I don't want to deal with my bag, which usually weighs more than it did on the outbound flights.

Broken outside transfer belts don't happen all that often - that's a risk I'm willing to take.

Posted by
2790 posts

Honestly, I would’ve left. having done that they will deliver your luggage to you. No reason I’m going stand there 2 1/2 hours waiting on them to get their luggage off the plane.

I’m getting my my flight

Posted by
2790 posts

We were in that position at Dulles in May. Our flight from Athens left late so we had a tighter connection. Went through with global entry and I got my bag pretty quickly. Then it all stopped. For 45 minutes. Lots of panicky people, some of which left to catch flight without luggage. We were about at that point when luggage started coming again and my husband got his bag. We were last ones on plane.

We don’t usually check but had because of hiking poles. It does add another layer of excitement.

Posted by
324 posts

@Carol: Yes I was consider abandoning the bag, but that was about the time they moved to a different belt.

Re: Carry-on vs. checked: My last several trips have been bike trips, and this trip included 8 days biking at Lake Garda and the coast. By the time I've packed bibshorts, jerseys, shoes, helmet, saddle, pedals, etc. in a carry-on, there's no room for anything else. Not to mention the weight of the above takes me over the carry-on limits. I did try to pack the above in my carry-on in 2015, and the Lufthansa gate agent in ORD weighed it and made me gate-check it.

Posted by
2790 posts

I am guessing being in Portland you don't have the option of not connecting in U.S? I am in Miami area and often have choices as to where to change planes (not too many direct flights unfortunately). After our Dulles episode, I decided that I will change planes in Europe if I need to check so I don't have to deal with the potential baggage fiasco again. I would rather wait for luggage when I am not trying to also catch another plane!

Posted by
117 posts

We have the option of connecting outside the US in Portland, but from AlanJ's post it was a smoking hot deal. Other than a great deal, I always try to connect in Europe. Our choices are Amsterdam, London, Frankfurt, Reykjavik.

I will accept Seattle as another option. If you miss your connection there is one every hour or more.

Posted by
324 posts

@shannon and @Beth: Yup. For PDX to Europe we Portlanders get Condor to FRA, Delta to AMS, IcelandAir to Reykjavik, or BA to LHR (summers). Otherwise you cannot get there from here. My preferences have been SFO, SEA, or YVR. DEN can work on paper but the connections coming out of PDX tend to be really tight.

Coming back from Lisbon Sept 2019 I made landfall at IAD, then had another six hours of Shoot. Me. Now., even in First. Since then I vowed that Chicago was as far east as I was willing to touch down, and that was marginal. As noted, it was a smoking hot deal (or as smoking as I was going to get-- under $3500 for my first First+Business experience. When I booked I was seeing $4500-$5000 on Delta and others and was thinking Business would be out of reach. And while Swiss' Business hard product is a little dated (2-2-1 alternating with 1-2-1 on the A330) the service and food was top notch.