I am trying to purchase tickets and seat reservations online www.bahn.de. Need seats on specific high speed ICE train on specific day, Germany to Denmark (so can’t wait until we arrive Germany to purchase, as ICE train may be full).
www.bahn.de is EXCELLENT website, however my order still shows unprocessed (unbearbeitet) after one week. My credit card is authorized for charges in Germany, but I do not see the charge yet. Tickets are to be mailed in “2-3 days” to friend’s address in Germany, they have not arrived yet.
I have emailed firstname.lastname@example.org but received no response. Have phoned twice 011 49 180 510 1111 (Mon to Fri and on Sun 07:30AM to 09:00 PM) but recording says something in German like “not open”.
Really do like the www.bahn.de website, because it provides so much detailed information. Any suggestions for other phone numbers to use to find out why order has not been processed yet? Thanks for your help