For anyone considering using PLAY airlines, to save some money, be aware that they do not offer live customer service. All of their customer service options are on line. They offer email, facebook messenger and Whatsapp. I had booked a round trip flight from NY to London for September 1-30. I received an email cancelling my return flight. It appears that after September 1st PLAY will no longer be flying to the US. So having cancelled my flight, it has been a nightmare trying to get my ticket refunded. I am now trying to find a reasonably priced flight through a more reliable airline.
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