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why wont eurostar dot com booking online work for me

I'm getting very frustrated! I'm not stupid; I can read English; it's my native language. But I simply cannot make the "book online" page at www dot eurostar dot com work at all. I'm trying to find fares and trains from London to Paris in the first week of May, which is less than 60 days from now. No matter what data I input, when I click "search" the website "progress wheel" whirrs and whirrs and eventually returns me exactly to the data input page I started from! Nothing other than the page I started from comes up. No trains, no times, no fares to choose from, nothing, nada, zip, zilch, zero. What am I doing wrong? I will say this: I'm trying this around 7:30 EDT March 12 in the US, and I am aware that bad weather has caused eurostar to cancel almost everything at the moment. But it's hard for me to agree that that alone should cause a generic website to work the way this one seems to!

Posted by
21164 posts

When I have these kinds of problems, I switch browsers. Sometime one browsers works better than another.

Posted by
8941 posts

Don't forget that 7:30EDT is after midnight across the pond, so the Chunnel site may be down for scheduled maintenance. Give it another shot in a few hours or earlier in the day tomorrow and it should be up and running.

Posted by
11261 posts

I just tried it (11:00 EDT) with Firefox on a Windows 7 machine for May 2, 2103, and had no problems (for what that's worth).

Posted by
306 posts

Thanks for the offers of help. I appreciate all of them. Unfortunately, none have worked so far. I just tried again with exactly the same non-results. Before I did, I d my Firefox to 19.0.2 and I ran Ccleaner to clean out all my cookies, temp files, etc. I'm running Win 7. I realize this is not a tech help board, but I'm getting ******** off! Eventually I will need to book a ticket, and it aggravates me that I can't figure out what I'm doing wrong. I noticed, each time, that for a split second, after the data input page returns to my screen, there appears to be a yellow band about 1/4" high running across the window in between the pair of data input windows for "From" and "To", where I've put in London and Paris, and the next set of data input windows starting with my dates of travel. For a split second, the left end of that yellow band appears to have a segment of an orange circle with what might be a lower case i in it. I'm wondering if the system is trying to display some sort of message, but if it isn't going to appear at all, much less for a split second, it still amounts to a complete failure to use the book online page, in my case anyway! Arrrgghghghghgh.... I may switch to my MSIE, which I hate, but since Harold reported no problems at all using Firefox and Win 7, I doubt MSIE will solve my problems. Any more suggestions, anyone? Thx in any case. Tom

Posted by
306 posts

Well, ******** Shows what I know. I just tried MSIE and had no problems at all! Go figure... I'm still curious why Harold made his Firefox and Win 7 work when I can't but I'll give up for now! Thx again...

Posted by
11450 posts

Alls well that ends well. Just so you know I always have to play around booking my stuff, I have no idea how to "switch browsers" or use other programs.. but somehow I eventually manage.. its one of the downsides to booking your own travel.. now wait till you try booking something like a idTGV ticket, that took me a week almost, lol

Posted by
11261 posts

Glad you got it to work. And since you did, it's only going to be frustrating to try to figure out any "logic" as to why or how. The "switch browsers" trick often works, but, as you found, there isn't a "best browser" any more than there's a "cheapest airline." So, whatever works. As Pat said, now that we are all travel agents, we all have to work a lot harder. We sure earn those discounts! When people ask why a tour costs more, there's part of the answer - someone else does the work for you, and that's not free.