So lots of people are quick to complain when airlines and other companies are horrible (I mean - I don't blame them) so I just thought I'd relay my good experience with Air Canada (and hope I don't jinx myself by making my flight late or cancelled).
So have tix to fly in Sept direct from Halifax to London. They fly the Max 8 planes, which have been grounded. Well, I knew the inevitable would happen and that we were going to be rerouted (happened to my mom back in April). And last week I got the itinerary change email. Well dang - they want to reroute me thru Toronto with an arrival time not conducive to the connecting flight we want. I'd seen people complaining about long wait times on hold, so I tried to see if they could help me via Twitter or Facebook, but was told to call the reservations line.
So I resigned myself to prob a 45 min plus wait and an argument to have our flight changed now, as it says on their website they are only really dealing with people 2-3 weeks from their travel dates. I did research beforehand on other airports and flight times so knew what I wanted. Took a deep breath, called Monday around 9am...and got thru in 6 min. AND - the lady on the phone was more than happy to change our flights to go via Ottawa (they fly a smaller plane and the arrival time is juuuust right). She even asked if I wanted to change our flight coming home (tho I am holding faint hope that the planes will be back up and flying by then, but I'm 99.9% sure that won't happen - I'll deal with that later). I was off the phone in 11 min! So kudos to Air Canada for making at least one customer happy.
Feel free to share good stories about companies coming thru for you!