U.S. airlines:
--keep passengers on plane for hours on end
--blames everyone except themselves for problems
--cares more about its bottom line than passenger comfort or health
--when media finds out, makes excuses and offers passengers "vouchers" for future flights
--threatens to have passengers arrested if they complain about shoddy service and being held captive
--passengers need a future law to protect their rights rather than the airlines doing the right thing.
When Eurostar breaks down:
--finds alternative transportation as soon as possible
--offers immediate refunds
--offers free roundtrips
And we're supposed to be a "service" economy?
Refunds After Eurostar Breakdowns