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Use airlines' social media channels to sort out rebooking/refunds due to covid-19

This is just a small tip: most "non-low-cost" European airlines have multiple social media private channels for customer service delivery. They do not offer an instant response (except some easy bot-provided responses/redirection) but are often fairly reliable if your case can wait 1-2 days before a reaction.

It sure beats waiting hours on a phone call.

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