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US arrivals at Heathrow w/new E-gate policy

Hi all,

I did a search and couldn't find anything on this topic yet. I know there have been many-a-post about the long wait time at peak hours for US/international arrivals at Heathrow. From what I understand, Heathrow opened up their E-gate program to arrivals from the US (and a few other countries) back in May? April? which is (was) supposed to significantly speed up the immigration process. Prior to this announcement I was planning on the following:

Arrival on a Monday AM at Heathrow from US around 7 AM, Heathrow Express to Paddington, tube or cab to Euston Station for a train to Wales. My outgoing train options were 10:10 AM or 11:10 AM. I was originally going with 11:10 Am so I wouldn't be as stressed waiting to get thru immigration/pick up luggage/get to Euston.

Given the E-gate update I'm contemplating going with the 10:10 train so I have an extra hour of exploring in the afternoon once I get to my final destination, but I was hoping for some feedback from anyone who have may have used the E-gates with the new policy so I don't shoot myself in the foot with one less hour buffer for the outgoing train. My plan is to buy my Euston station to Wales ticket ASAP as there are a few seats at the advanced ticket price left for each train time option.

Thanks in advance for any help that can be provided!

Posted by
7535 posts

There have been a couple threads recently, including some responses of people who were able to use the e-gates. I think the assessment is that yes, it is quicker, but still dependent on what the overall volume of people is, how many have problems, etc. Figure even with e-gates, 3 hours to get to central London and figure out where your train is (I suppose that also depends if you have made the trip before) is still tight, not accounting for any arrival delays.

I guess consider the cost of just buying a ticket when to get to Euston vs the risk of missing a train, and having to buy one there anyway. You may look into if a fully refundable/changeable option is available for an added cost, betting on a risk my be a case of being penny wise and Pound foolish.

Posted by
7209 posts

Our whole group of 21 were able to use the EGates about 2.5 weeks ago coming into LHR from DC. Had no problems at all and breezed right through.

Posted by
444 posts

I think you will probably be ok with the 10:10 am, assuming your flight is on time. For what it is worth, we arrived in LHR from the US at 7:20 am on a Monday and were standing in line at Windsor castle by 9:30 am. Maybe that was faster than usual, I am not sure. It was a breeze. We would have been there even earlier if we had not walked all the way to the bus station and turned around and walked back to terminal 3 before settling on an Uber. I think we cleared immigration within 30 minutes of landing.

Posted by
38 posts

Thanks all! - And thanks for the specifics Ferrin - that is crazy fast. Tim - you mentioned you breezed thru a few weeks ago - how long was that from getting off the plan to thru immigration?

Posted by
14977 posts

I have been able to use the egates for a few years thanks to Registered Traveler.

My record from plane to tube was 12 minutes in Terminal 5 in the late evening. Don't expect it to be that fast as it depends on how many people are arriving around the same time, which terminal, how far your plane parks from immigration, etc. But the actual process is not long. There is a problem with the computer chip in my passport so I have to go to the side desk where they just verify it's me. Takes less than a minute.

Posted by
16232 posts

The e-gates are definitely faster. We went through in Terminal 3 a week ago; the line was very short and we were through in less than 5 minutes ( after a loooong walk from the gate).

However, our plane was late in landing because we had to circle and await a landing slot. Then the taxi to the gate took forever, and we still had to wait for the assigned gate to be cleared. So all that used up an hour.

What is the additional cost of a ticket if you miss the 10:10 and have to buy a walk-up ticket on the 11:10?

Posted by
38 posts

Thanks for that info Lola - very helpful taking into consideration the other minutiae. I'm currently trying to figure out the cost of re-booking or adjusting the time. The Virgin website was a bit confusing on whether you could rebook same day or not if you did it with enough advanced time before your train departure. I'm waiting on an email back to confirm cost if I did that.