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Unprotected "connections" - A tale of two flights

Fairly frequently we read on here that "I am flying into X and then 2 hours later catching a plane/train to Y". Questioning will reveal that these are two separate tickets and there's a lot of discussion. I wanted to do sum up my recent "good and bad" just to give people a "best case" and "worst case" scenario.

So on March 6th I flew from Atlanta to London. My destination was Paris, but Delta had a "flash" sale to London on business and I got that flight for about the same miles as a normal coach fare. I took the big seat! Now to get to Paris. I did something I would NOT recommend but I decided to risk it. My plane was scheduled to land at 10:50 and I booked a 1:30 train out of St. Pancreas in London. I made it, but.... I had some things in my favor. 1. The plane was early by about 15 minutes. 2. Since I was in Delta's business class I knew I would get a Fast Track pass to skip what could have been a long line in immigration. 3. I know my way around the airport and the London Underground. 4. I traveled carry on only.

I pre-purchased Heathrow Express and bought my Oyster card from my last visit. By taking the Express to Paddington and then the Tube to the train station I was actually at the train station around noon which allowed me time to buy a sandwich before boarding the train.

Now this was a HUGE risk and I actually "self insured" There was another dirt cheap fare on the train leaving late in the evening so I had that ticket in my pocket as a back up and would have stored my luggage at the train station and wandered around London if I had to wait for it.

So my return flight on 3/17 was also out of London. My original plan was to take the train on 3/16 to London.... and then the French went on strike. This created some concerns and issues. Wait times to just get through border controls at the Gard du Nord were running about 4 hours from what I could see and trains were delayed significantly. While I think I could have made my trip to London on 3/16 I wound up buying a new plane ticket to London to protect myself. I did go to Gare du Nord on 3/16 and realized it was a minimum of 4 hours and more likely 5 hours of standing on line (with no food or bathroom breaks as I was by myself with no one to "hold" my spot) Personally I can think of better things to do in Paris! :)

However while investigating I did hear one rather upset family . They had seats on the 8 :00 train. At this point it was 7 AM and they were not really even close to the border control gates and the Eurostar people were still trying to get the 7 AM train passengers through immigration. The 7 Am train had been delayed until 8 and the 8 until 9. However, their big problem... they had a flight out of London around 2 PM that same day! While they still had time it was already getting a little close and there was NO guarantee they were going to make the train they were scheduled for. If they got pushed to the next train (a real possibility) they were going to be doing good to arrive in London by 11:30 which is a little late for a 2 PM flight! They were pleading with the staff to help them, but honestly there was not much that could be done. I am sure that others in front of them had similar concerns and moving one family probably would have started a snowball effect (or riot LOL!)

I just wanted to post this to give people both sides of the story. Yes it can work perfect (see my first flight) and then again it can blow up and cost you money (see the flight I had to buy!)

I did luck out and for reasons unknown to me Eurostar refunded my entire roundtrip when I asked for a refund so my extra flight cost was at least partially covered by that (and I got the flight cost down by buying a round trip .. I will not be taking my return flight to CDG on April 24th :) )

Posted by
3561 posts

Interesting!
In October, we are using miles to fly from Anchorage to Newark on AK airlines. We arrive (hopefully) at 4:05pm. Then we are catching a 11:55pm flight on Emirates from Newark to Athens, direct. I know that many would not do 2 separate tickets, but like you Carol we decided to take the risk. We have a long layover and it’s going to suck no matter what, but that is the reality for us getting to Europe from the last frontier. Really makes me appreciate our Icelandair flight last summer to Oslo!! ( one stop). Keep you fingers crossed it works out for us! Even if our plane is a bit late we have a good time buffer.

Posted by
1103 posts

We are flying from Boston to Paris on 4/17 on Delta using miles. Our flight to Venice is on a separate Air France ticket leaving five hours after our scheduled arrival at CDG. Since Delta and Air France are codeshare partners, I might ask the Delta agent in Boston if we can check our bags all the way through to Venice. On the other hand, collecting our bags at CDG and rechecking them for the Air France flight may reduce he chance of lost luggage.

For the trip home, we are flying from Milan to Paris, staying overnight at a CDG airport hotel, and flying from Paris to Boston the next day.

Posted by
975 posts

Carol, you handled perfectly. If one is going use separate tickets, they need to understand the risks and the various options. Usually if we are traveling in this manner, we program in an overnight stay to deal with whatever the real world throws at you.

Posted by
4656 posts

thanks for the report. You did it well. Feel so sorry for the family.

Posted by
9221 posts

Appreciate the report. Thanks for sharing the good, bad and ugly.

Posted by
6790 posts

Carol, as said above, well done. You did the key things; understand the risks, stay on top of what's actually happening that may impact your travel, have backup plans ready and don't be afraid to execute them.

@diveloonie: 8 hours in Newark (one of my least favorite places) sounds awful, but you are on your way to Greece, so that should help you keep a positive attitude. Although 8 hours in a looong layover (especially long in Newark...) you are wise to give yourself that buffer considering the circumstances. AS (the airline is AS, not same as the state's abbreviation) is reliable and I think you will be fine. Better to have hours to while away in an airport than watch your whole trip collapse because of one thing beyond your control that goes sideways.

@Bob: You will not be able to check your bag through. It's got nothing to do with Delta and Air France being partners, it's got everything to do with you being on two separate tickets, one of which is an award flight - they won't tie the two together in any way.

Last year I gambled on a tight connection in AMS and just barely missed making it (our flight from Seattle to AMS on Delta had a delayed departure). Even though I had a Plan B in my back pocket, that wouldn't work (all space was full on the later flight I had planned as my backup). The result ended up costing us about $500, and a 24 hour delay in Amsterdam. It wasn't a catastrophe, but it reinforced the need to allow (and generously) for such unexpected troubles.

This July, I have a 7 hour layover in Dublin built in on our way home from Edinburgh (because two separate tickets). That's OK, there's a very nice airport lounge we can use in Dublin, which we will make as our home for the day. Better safe and bored than sorry and freaked out.

Posted by
28073 posts

The first error that family made was choosing an 8 AM Eurostar (due into London at about 10:15, I guess) when it needed to be at Heathrow (?) around 11 AM, 3 hours before the 2 PM-ish flight. Who would think that was OK?

Posted by
2790 posts

"@Bob: You will not be able to check your bag through. It's got nothing to do with Delta and Air France being partners, it's got everything to do with you being on two separate tickets, one of which is an award flight - they won't tie the two together in any way."

Actually this may not be true. I have had them "link" reservations like this in the past and through check luggage. If your DL agent knows how to do it, they generally can.

Posted by
14731 posts

"The first error that family made was choosing an 8 AM Eurostar (due into London at about 10:15, I guess) when it needed to be at Heathrow (?) around 11 AM, 3 hours before the 2 PM-ish flight. Who would think that was OK?"

People on a first trip who don't come here to ask questions before booking!

Carol, thanks so much for your report on your transportation experiences. Thank goodness you had experience, foresight and money to throw at various options. I am so very happy it worked out for you. I agree with the others that you did everything right including giving yourself some flex time. Plus I think it is illustrative that this happened on one trip.

Posted by
6790 posts

Actually this may not be true. I have had them "link" reservations like this in the past and through check luggage. If your DL agent knows how to do it, they generally can.

I suppose anything is possible, but...I would not expect this to work and I'd be shocked if Bob is able to.

I travel a lot using frequent flyer miles. I have never, ever been able to get any airline to "link" an award flight to a non-award flight, even when traveling on the same airline.

Last summer, I was flying on a Delta award ticket (in business class even), then had a separate onward flight on an airline that was listed as a Delta partner (and they even had an "interline" agreement for checked bags - I verified that on both airlines' websites). When checking in for the Delta flight, I asked the friendly agent if they could check a bag through to the onward airline (after explaining that we had two separate tickets, the first one was booked on Delta using miles, the second was a paid ticket on their partner airline....same situation as Bob). The agent looked at me as if I was insane and basically said "no way."

It's worth noting that the rules governing award flights are so completely different to the rules governing paid flights, the systems typically are set up to keep the two kinds of flights at arms length. Even if you get a friendly, willing agent, I highly doubt that they would be able to check bags through in this situation. I could be wrong, but I wouldn't plan on this working.

Posted by
2790 posts

I have had success linking flights and having Delta through check on award and paid tickets.

Of course a few years ago AirFrance claimed they couldn't check my bag to Atlanta even though it was all on ONE ticket, (the Delta agent was a little surprised when I showed up to re-check it LOL!)

Posted by
4045 posts

@Bob...

Delta's Through Check Baggage Policy is published on its website for travel agents. It basically says that Delta does not check through luggage on 2 tickets UNLESS the 2 tickets meet 1 of 4 exceptions. Exception #2 is a "Skymiles Award" + a "Delta-marketed/Delta-operated flight." Exception #3 is a "Delta ticket plus a ticket on the Delta partner airlines listed below" (Air France is on the list).

The question, then, is does "Delta ticket" in exception #3 include both awards and purchased tickets. I happened to be reading this post while sitting in one of the Delta Sky Clubs in Atlanta. The Sky Club desks are staffed by some of the most experienced, most knowledgable people in the organization. So... I walked up to the Sky Club desk and asked about your situation while showing them the policy. The desk agent said Exception #3 includes both award/purchased tickets, and she was certain your luggage should be able to be checked through to your final destination. I shared David's experience. The desk agent's response was that if that happened, the customer should (1) find another ticket agent or (2) tell the ticket agent, "That's not what they did for me last time."

When I reach GSP later tonight, I'll ask the ticket counter agents there about it,

Edited for clarity

Posted by
4045 posts

The Delta ticket counter agents at GSP told me it’s no problem to check bags to the final destination on two tickets like yours (Delta award ticket + Air France ticket), as long as you present both tickets when you check your bags at the ticket counter. It sounds like it will just be a matter of getting a ticket counter agent at BOS who has the knowledge and the will to make it happen. I would think about printing out the policy and showing it if you get push back.

Posted by
4045 posts

@Carol... My apologies for hijacking your thread. Thanks for the post. It highlights the importance of having a good Plan B (and building plenty of time into Plan A).

Posted by
6790 posts

I stand corrected (while remaining a bit skeptical, but that's just my nature). Good work on the intel, Dave. Good luck to Bob.

Posted by
4045 posts

I flew through Newark once. The part of the airport I encountered was old, dark, and gray. There were minimal amenities and shops/restaurants. There was inadequate seating at the gates. I vowed to do whatever I could to avoid it in the future.

Posted by
2790 posts

In the Delta customer world HUCB is a time honored tradition (hang up call back). The truth is it is not incredibly easy for the agent to late these two tickets together. And of course some of them are more willing to be helpful than others. Just like in most businesses

Posted by
1103 posts

To David, Carol and Dave

Thanks for your input on the situation of checking bags through on separate flights. I will let you know how it turns out.

Bob

Posted by
11294 posts

Newark airport has some parts that have been renovated and are very nice (like Terminal C) and other parts that have not been renovated (like Terminal B). I haven't been in Terminal A in years, so I don't know what that's like.

Looking at the airport's website https://www.newarkairport.com/flight/airlines, I see that Alaska lands at Terminal A, and Emirates leaves from Terminal B. Sorry.

Back to the OP, thanks for posting this Carol. As others have said, you did a great job in planning ahead, understanding all the risks, and being able to implement a plan B when your original plan wouldn't work out.

I also want to emphasize your mention of buying a second Eurostar ticket later on the day of your arrival. I did the same thing when I had separate tickets on flights. The cost of the two advance flight tickets (in that case, Rome to Palermo) was still cheaper than a single last-minute ticket would have been. I think this can be a great, under-used strategy to, as you say, "self-insure."

Posted by
10193 posts

Carol — every time I think about that family that was hoping to make it to London and then on to Heathrow for their flight back to the U.S., I cringe. I've been thinking about this for two days now, since you posted it!!

As of this morning, Eurostar has cancelled at least one train a day up to and including March 30. Most days have three trains cancelled. They are currently offering full refunds etc for anyone planning on traveling from Paris to London through the end of March.

The actions of these douaniers make me crazy. I can't imagine how much this is costing Eurostar.